Byron's Babbles

A Culture Of Uncertainty

Randy Conley told us that “Control is the opposite of trust” in Simple Truth #45, “The Opposite Of Trust Is Not Distrust – It’s Control” in Simple Truths of Leadership: 52 Ways To Be A Servant Leader and Build Trust, Making Common Sense Common Practice, Ken Blanchard and Randy Conley. This simple truth really resonated with me. I have experienced leaders who are control freaks and keep those they serve in the dark. I always have considered this a lack of self-esteem thing and desire to make sure all credit was able to be attributed to them. All this really serves to do is cause distrust and cause team members to shut down. This then brings about great uncertainty for everyone involved.

The control freak leader I described above is the most frustrating, smothering and energy sapping leader to work for. But, leading is not about controlling; it is about guiding, coaching and empowering others to reach a destination. Great leaders know how to manage systems, not control people. This goes back to making sure we have developed the technical skills necessary for those we serve to successfully carry out the mission of the organization. Trust is a verb, not a noun.


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