Our Best & Our Worst
“What makes you best at your job also makes you the worst at your job.” ~ Sergeant Hank Voight (Jason Beghe) to Detective Hailey Upton (Tracy Spiridakos) on Chicago P.D. I love Chicago P.D. and statements like that make me love it more. This statement was after Hailey had gone against Voight’s orders while in search of a murderer who had kidnapped a little girl. Hailey is a lot like Voight in that she is very good at her job and sometimes blurs the lines. But blurring those lines kept the little girl alive. Hailey was particularly passionate about this case because it reminded her of being abused as a child.
The thing I love about Voight as a character is the relationship he develops with those on his Intelligence Unit. Also, how he serves as a father figure. He always knows when to have a conversation, who to have the conversation with, and what to say. He even tells them: “It’s my job to protect you.” I am certainly not condoning all he does on the show, but I can say there are things to learn. He cares, he listens, he wants the entire teams’ input, and he really knows how to spot talent and develop it. I’m not sure I’ve ever experienced a real leader do it this well. I had a principal once during my teaching career who came close and I can tell you it was amazing. I was blessed to have that role model and have always strived to be like him.
Back to Voight’s comment: “What makes you best at your job also makes you the worst at your job.” In this case he was making sure Hailey understood to not let her passion for something take her over completely. Hailey had been so empathetic and compassionate that she was forgetting the boundaries. We must be conscious of what the situation requires rather than what our strengths are. If we are in a group of people focused on the details and the risks, the most valuable perspective we could bring is the opposite perspective. Sometimes we need to bring what is lacking to the table, not more of the same. We need to be flexible and bring a higher perspective.
Another thing you will see if you watch Voight closely is how he picks pairs to go out into certain situations or question people. Voight understands that having the right people isn’t enough. Sometimes you can have the right people yet have the wrong strengths to be effective or make good decisions. Great leaders not only play to their own strengths, but play to the strengths of others. Let’s not forget that every strength or virtue we have is kind of our own personal super power, and like any kind of power, can be distorted or overused.
You Wanted The Best, You Got The Best!
In Chapter 44, “Trust Yourself to Create” of Mindset Mondays with DTKby David Taylor-Klaus (DTK), DTK told us, “Personally, I’d rather be judged by the world for what I do than judged by myself for what I don’t do” (p. 307). Many times we let the thought of failure or being judged keep us from getting started. We live in a world where we judge ourselves, judge others, and get judged by others. As I was watching A & E’s great Biography: KISStory Volume I last night it was said that KISS was not a critic’s band, but a band of the people. What that meant was that KISS didn’t care how the critics judged them. They cared that the fans believed they were getting the best show in the world!
Some measure life through money and accolades. Others measure it through beauty and popularity. Others measure it through family and relationships. Others measure it through service and good deeds. Chances are you measure it through some combination of all of these things, but one in particular matters most to you. This is where our values and our own identity come into play. As Gene Simmons said, “Figure out for yourself what makes you special and then create it.” “We [KiSS] were authentically us.” No one else can tell you what that is. Paul Stanley weighed in on this when he said, “No matter who you aspire to be, and how hard to try to be them, you will never be better than they are at it, so you must be the best at being who you are.” In other words we must know who we are, what we stand for, and what our competitive advantage is.
The more we are able to measure ourselves by our own internal metrics the better off we will be. The more external (the critics) our metrics for our own value and self-worth, the more we screw everything up for ourselves. An important part of our own personal growth is to recognize our own fixation, to recognize how we measure ourselves and consciously choose our internal metrics for ourselves. We must also recognize that everyone else in the world have their own metrics for judging that might, or might not, match our own. Paul Stanley shared, “We were the ones that weren’t supposed to succeed. We followed our own instincts.” Had KISS listened to the critics we might not be celebrating nearly 50 years of the greatest rock and roll band ever. Be best according to the metrics you determine.
Codifier Of Compassion
I am reading the final pages of what is right now the fourth in the great series, The Years of Lyndon Johnson, by Robert Caro. Caro is working the fifth and final and I sure hope he finishes it. These books that are really about power – how power is obtained, how power is used, and how power is abused. The fourth book, The Passage of Power, begins right before President Kennedy’s assassination and takes us through the first few months of Johnson’s Presidency. This includes passing a civil rights bill, getting budget approval, and a tax cut bill passed.
Robert Caro is an incredibly talented writer and I was moved by a statement in the book about Johnson. Here it is:
“He was to become the lawmaker for the poor and the downtrodden and the oppressed. He was to be the bearer of at least a measure of social justice to those whom social justice had so long been denied. The restorer of at least a measure of dignity to those who so desperately needed to be given some dignity. The redeemer of the promises made by them to America. “It is time to write it in the books of law.” By the time Lyndon Johnson left office he had done a lot of writing in those books, had become, above all presidents save Lincoln, the codifier of compassion, the president who wrote mercy and justice in the statute books by which America was governed.” ~ Robert A. Caro in The Passage of Power
He was comparing Johnson to Lincoln as a “codifier of compassion.” To codify means to make something a part of an organized system. In other words it becomes more than talk.
Because of the childhood poverty, his relationship with his father, and his teaching position, was able to have all three types of empathy I teach about in leadership professional growth gatherings. He was first able to show Cognitive Empathy; the ability to understand another person’s perspective. Because Johnson grew up in poverty, he was able to feel what another person feels, or what is called Emotional Empathy.
Thirdly, because of his experience as a teacher at Welhausen School in Cotulla, Texas, a small town on the border of Texas and Mexico, he practiced Empathic Concern: the ability to sense what another person needs from you. Johnson’s classes were made up of the children of Mexican-American farmers. Johnson didn’t speak Spanish and many of his students didn’t speak English. Despite this limitation, Johnson quickly and enthusiastically began teaching and encouraging the children to speak English by holding speech and debate tournaments.
Johnson was very strict with his students and left a lasting impression on them. In addition, Johnson organized a literary society, an athletic club, and organized field trips to neighboring towns so his students could compete in sporting events, speech, and spelling contests. With his first paycheck, Johnson bought playground equipment. In a letter home to his mother, Johnson wrote about his work with the students and asked her for help in sending toothpaste for the children and borrowing materials for his debate team.
Clearly Johnson’s upbringing gave him tremendous ability for empathy, but notice he added action to this. Thus, becoming compassion. Empathy is just a profound feeling, but add to that merciful and helpful action and you get compassion and supportive companionship. Compassion is empathy put into action, or as is the point of this post, codified.
Johnson’s past experiences had set him up perfectly to be a “codifier of compassion.” He knew what had to be done and did it. So many leaders talk empathy very well, but that is all it is – talk. We must walk the talk and codify that empathy with the actions of compassion.
March Flowers 🌼
Sometimes we need to look no further than our children for inspiration in times of crisis. This was true this past weekend for me. As I read all of the different statements being put out this week by businesses and organizations, I couldn’t help but think that the simple things we are taught as children should guide every decision: the Golden Rule and what is best for others. Maybe just some good ole empathy and compassion.
We went down to help move my son home from Murray State University this past weekend. It was tough on him to be leaving a place he has grown to love and all his friends. He was visibly upset. There was definitely mental impact at play in him having to move home because of the coronavirus. Even during this trying time, he took time to pick a clump of March flowers (daffodils) for his mother (pictured here). We’d never heard them called March Flowers. Heath told us it was a Kentucky thing. He explained, “Spring is here, new life is blooming in spite of the coronavirus.” That’s my boy, finding some beauty and positivity during a time of crisis. That was a moment I will savor forever.
As I watch groups and businesses contemplate how to get the most out of their employees at this time of global crises I can’t help but think these so called leaders have missed the point. Right now we should be thinking about how best to care for those we serve, period. And, as someone who doesn’t sit around and pontificate about a virus I know nothing about, the best thing to do is have everyone staying at home. I’m surprised how many people have become experts overnight.
In the case of k-12 education we do need to be concerned for the learning of our children. We also need to provide parents with resources to help their students along with our teachers. We need to be cognizant of the mental impact that the crisis we are living through can have. Schools need to make sure resources for parents are available so they can reinforce social-emotional skills at home and know who to contact if they are concerned about an issue impacting learning online or just in day to day life.
Staying positive is the core ingredient in the recipe of successfully coping in a time of crisis. Now is the time to be proactive in creating small moments of happiness in our days. Positive emotions help us to undo the negative effects of stress.
“It Has Been An Honor To Live This Life”
I just finished reading an awesome book: The Warehouse by Rob Hart. I was so blown away by this book that all I have done so far is give it ⭐️⭐️⭐️⭐️⭐️. I will write a review, but really need to think about what I will say to give Hart the justice he deserves. When this book was recommended to me I was reluctant because it is a fiction novel and, as you know, I read non fiction. This book, however, had many great lessons and besides a few twists it could be non fiction. I’m not going to say much more; you can read the book description for yourself. I don’t want to reveal anything that would take away from you enjoying the book as much as I did. All I can say is, you need to read the book. I guarantee you, you will say, “Is this really happening in the world right now?”
There were things said by characters in the book that jumped out at me. I will be blogging about them. One phrase came from Gibson, the founder and CEO of Cloud, the focus of the entire plot. He said, “It has been an honor to live this life.” Because of his business practices this seemed like an odd comment because I found him to be very much like Machiavelli. While Gibson presents everything he does as putting others first and doing what’s best for the world, he also has rules by fear. He is promoting a very socialist/communist way of life by controlling the collective, but making millions and living a luxurious life for himself, while his employees just get by. He is Machiavellian in that he controls with low wages and the fear of employees losing their jobs.
Also, Gibson uses Machiavelli’s rule of “scorched earth”; completely eliminating any competition or potential competitor. He basically puts every other business out of business. No competition – complete control. So, I’m thinking “How can there be any honor in living that life?”
To be clear, Gibson was providing jobs and places to live, but there is clearly a conflict of whether he is doing this “for others” or “to others to make money.” Therefore the question becomes, “What does it mean to live with honor?”
To me, living with honor means living for a cause greater than yourself. It means really having a purpose; not just becoming CEO and making a bunch of money. In other words, am I making a difference? Really that is only a question we can answer for ourself. For me it comes down to the question of, “Are you contributing to the success and happiness of others?” In the case of Gibson I would say “no.” All he did was contribute to his own ego and bank account.
“If you have integrity, nothing else matters. If you don’t have integrity, nothing else matters.” ~ Former U.S. Senator Alan Simpson
For it to be an honor to live a life I believe there also needs to be honesty and transparency. If that happens the right things will probably be done. We need to be concerned where life is taking us, but we also need to be as concerned, or even more concerned, about how we are getting there. If we truly want to live with honor.
As you can see, this book had a profound impact on me and caused a great deal of reflection. We never know who is watching us or considering as a role model. What do you want them to see. Rather than saying, “It was an honor to live this life.” I would rather someone say of me, “He lived his life with honor.”
Living Is Having A Past Full Of Mistakes
The other day as I was having dinner with a good friend I was talking about some mistakes I had made. He said, “Byron, part of living is having a past full of mistakes.” Wow, how true this is! And, how impactful it was to hear from this. As a person who never worries about failure and tries to learn from every mistake, it was huge to talk this out.
The thing to remember and tell ourselves, however, is that the mistake was not on purpose. We didn’t misunderstand circumstances or miscalculate a situation on purpose. Would we forgive someone else? Sure! So we need to remember to forgive ourselves too, and fail forward. This all doesn’t qualify if the mistake or failure was while taking a risk. That is the nature of risk taking and is necessary.
Then, we just need to do everything we can to fix the mistake. That may mean talking to someone, coming up with a better solution, or letting someone else help out. I always say to others, “There’s nothing you can screw up bad enough that the sun won’t come out tomorrow. And, if it doesn’t, it won’t matter anyway.” Remember, we are human and not infallible.
Finally, we need to take the position that we will be smarter next time. We need to learn from mistakes. Just as others have had amnesia about our past mistakes, we need to have amnesia about others. This is truly having compassion.
Assessing Mental Impact
Today during a meeting I made a comment that we needed to assess the mental impact that a decision would make. This term made an impression on the group who said they had never thought about the mental impact a decision would have on others. We then proceeded to discuss the impacts.
I really wasn’t trying to come up with new terminology, but when I reflected on the great discussion I decided to look up mental impact. Guess what I found? Nothing. It seems I’m on to something. Again, it is not anything that is earth shattering; it is just doing the right thing. It is about considering how any decision made will affect those impacted by a decision.
Great leaders understand how to balance emotion with reason and make decisions that positively impact themselves, their employees, their customers and stakeholders, and their organizations. Making good decisions in difficult situations is no small feat because these decisions involve change. We must consider the mental impact these decisions have because change involves uncertainty, anxiety, stress, and sometimes unfavorable reactions of others. To get this right, I believe we must approach decisions as human beings and not humans doing.
Our core values come into play here. Never forget that our actions testify much more powerfully than words. Therefore, taking time to evaluate the mental impact of our decisions on people. Nearly every decision we make will affect different people in one way or another. We need to take time to understand and be fully aware of the influence our decisions will have, and understand what the mental impact will be on all individuals.
Constant connection with people enables us to recognize opportunities and threats, and figure out how to be adaptive to these threats or opportunities. Habitual outreach and taking stock of mental impact prevents insular thinking, opens doors to ideas and collaborative relationships, and expands our ability to problem- solve. By taking mental impact into account leaders can make better decisions.
Leading With Compassionate Solutions
One of the driving forces of exceptional leadership is compassion. I am working through a situation right now that prompted the much appreciated text pictured above from a staff member and thought partner I am working on the situation with. Usually I pride myself on being very creative and innovative, but to be credited for finding a compassionate solution made me feel good and made me reflect on whether I was consistently a compassionate leader.
To be great, leaders must have the necessary empathy to inspire understanding and knowledge in team members. I teach about this in the leadership trainings I do. Empathy begins with taking an understanding from the experience and perception of another. Empathy, however, is just about understanding. Empathy is about opening doors and removing confusion. Compassion is the action step; compassion is about actually doing something.
The compassionate leader can then be creative in solving situations, problems, and opportunities. Looking for compassionate solutions allows the leader to look past “the easy way out” referenced in the text pictured above. This allows the team to look at challenges as opportunities to be dealt with as obstacles, not barriers. Barriers stop completely and obstacles can be removed, gone around, over, or under. I blogged about this in Obstacles Vs. Barriers. Actually, I said to the author of the above text, “Let’s make sure we look at any challenges as obstacles and not barriers. We are not allowing any barriers.” The compassionate leader seeks to understand people, families, and communities; knowing that understanding is the gateway to having the greatest influence as a leader.
Byron's Babbles 
leave a comment