Don’t Overlook The Brilliance Of Our Students
I’m still getting caught up on my reflection of the lessons from Kevin Eikenberry’s Virtual LeaderCon last week. This post is about Chip Bell’s response to my question about where education and the students we serve fall into the realm of the work he has put together in his latest book, Inside Your Customer’s Imagination: 5 Secrets For Creating Breakthrough Products, Services, and Solutions. The first thing he said was, “We must treat students like customers, not consumers.” There is brilliance in our students that so many times gets overlooked.
I asked Chip to go into a little more detail about treating students like customers and not consumers. To this he stated that we have board meetings and where are the students (I’m excited that many states have put students on their state boards of education – I’m still working on Indiana)? But, local school boards should think about student members in some capacity, too. He also asked us to think about where the student was when we were having planning meetings. Chip explained that everything we do should “have our customer’s fingerprints all over it.” He used the example of when we coach little league baseball we tell the kids to “be the ball.” We need to be telling our students to “be the customer.” And, then letting them be the customer. Chip believes our students should be partners along with our students’ families. He promotes student-staff partnership initiatives.
Chip Bell reminds us that customers can give us our best next idea. We should be asking the question, “What is something no-one else has ever thought of?” This discussion reminded me that the words “customer” and “consumers” are often interchangeably used and are easily confused with one another. While students are consumers and the ultimate user of the product, we need to treat them like customers – the person buying the product. We need to think of our students as a final customer– these are the customers who buy the product for their own need or desire. This kind of thinking will help us to better individualize education for every student.
We must innovate. Listening to our students will help us to do this. We can’t keep offering the same thing over and over and over again. We owe it to our students to be authentic. As Chip told us during Virtual LeaderCon, “Authenticity wins every time.”
Don’t Get Naked At 8:00 AM
I’ll bet I got your attention with the title of this post. I’ll even bet you might be reading now just to find out what the heck I’m writing about. Well keep reading and you’ll find out. Bob Tiede is one a kind! And, I mean that as the highest of compliments. We had the chance to learn from Bob on Kevin Eikenberry’s Virtual LeaderCon on Wednesday. I have been a big time fan of Bob’s for a long time and I had chance for some personal messaging with him at the end of the day on Wednesday. PRICELESS! Bob Tiede has been helping leaders be their best for a lot of years and I have learned and grown a lot from following his work and reading his books.
His latest work is Now That’s A Great Question. Why am I such a fan? Well, if you know me, you know I love to ask questions. Bob taught us that, “Leadership is not as much about knowing the right answers as it is about asking the right questions.” Brilliant, right? See, there I go asking a question.
“Leadership is not as much about knowing the right answers as it is about asking the right questions.” ~ Bob Tiede
Two Powerful Sets of Questions
During Virtual LeaderCon he reminded us that some of the best questions are the simplest. For example, here are three simple questions leaders can ask:
- What do you like best?
- What do you like least?
- What would you change?
After asking those three questions, Bob will tell you the most important thing to do is – LISTEN! Listening is the most important part. We must be listening to both understand and interpret. Then, we also must do something about what we have been told. Otherwise everyone will lose trust in us.
Here are four more great questions from Bob:
- What’s going well?
- What’s not going well?
- Where are you stuck?
- What needs to change?
“…no leader wants to get naked at 8:00 AM!” ~ Bob Tiede
Don’t forget. What’s your job while asking these questions? LISTEN During Virtual LeaderCon Bob explained to always start with “what was liked best” and “what was going well.” Otherwise you are just starting with the potential for the conversation to become a “gripe-fest” and we have all been there before. Nothing productive ever comes out of a “gripe-fest.” Then Bob gave what I awarded as the best quote of the day on Wednesday: “Start with what’s going well, because no leader wants to get naked at 8:00 AM!” I loved it! His point was for us to start with the good things because that will put us in a much better frame of mind for truly listening to the things that need improvement. Isn’t he awesome at putting things in a way we can understand?
Bob, if you’re reading this, I’ll ask you a couple of questions (would love for you to leave a comment):
- What did I get right in this post?
- What would you like to add that I left out?
Gift Yourself Being Present For Your Own Personal Time
What a great week it has been. I have been working with schools, starting the fall gatherings of 3D Leadership, recording teacher webinars for the National FFA Organization for their virtual National FFA Convention and many other things. One of those many other things was having the opportunity to participate in and speak during the “Daily Debrief” of Kevin Eikenberry’s Virtual LeaderCon. What an incredible program and experience. It went on all five days this week with over 30 individuals with world-class expertise. I have an entire notepad filled with notes. I certainly will be using posts in this blog to process my learning. Additionally, I have already used things I learned from Virtual LeaderCon in the other work I have been doing this week.
There were so many great pieces of advice said that I wrote down, but on Wednesday, Sara Canaday, was great. I’ve know Sara for a while and she is the author of Leadership Unchained. At the end of her discussion with Kevin Eikenberry, he asked her one last question. He asked, “What’s the one piece of advice you want to give to the leaders here at Virtual LeaderCon?” Without hesitation, Sara answered, “Gift yourself with being present for your own personal time.” Huge! That his me like a ton of bricks. But…how to really do that, right?
“Gift yourself with being present for your own personal time.” ~ Sara Canaday
Well, we actually learned some things earlier in the conversation between Sara and Kevin that are useful in answering the question of “How?”. While Sara tells us we should calendar at least one hour, and really try for two, for personal time to marinate the happenings and learning from the week, the Virtual LeaderCon conversation taught us we probably are already doing some this. For example, my taking time to write this blog post represents taking time to marinate and process learning. Sara talked about how we always take the things people write way to literal. Its why we have trouble making changes in our lives, which as we learned from Rumi in the 13th Century when he said, “…Today I am wise, so I am changing myself.” I’m sure you have experienced the person who when they finish a book becomes obsessed with everything in the book – quoting it constantly, trying to implement every single thing in the book, actually trying to shape-shift into the author, et cetera, et cetera. Really, it’s impossible to do that and frustrating to everyone around that person. We need to take what we read and learn and apply it where applicable and needed.
The point here, specifically, is to find the things that work specifically for you, and don’t forget the things you are already doing. For me, for example, my blog is very important and personal for me to marinate the happening and learning of my life.
Yesterday I tried to also put into practice Sara’s suggestion of the the one hour of marinating personal time by using something I already had to do – an hour drive to a school I am supporting. Usually I would be listening to a book or podcast, but yesterday morning I decided to just enjoy the morning – no sound at all. I left home in the dark and was headed east at exactly the correct angle to watch the sun come up (the sunrise in the photo featured in this post was of that very sunrise). I noticed so many things. I noticed the soybeans at different stages of maturity. Some were ready to be harvested (in fact I saw some being cut on my drive home); some were still a beautiful deep green; and many others were somewhere in-between. I also noticed the fresh cut sorghum-sudangrass on both sides of the road near a large dairy farm. I had noticed these sorghum-sudangrass fields on previous trips to this school and had noted this this farm was on the same cutting schedule as my own sorghum-sudangrass crop.
There were so many other things I saw. But, here’s the deal: My mind became so clear I was able to come up with a great new idea that I can’t wait to implement. Because I drive a lot, it will be very easy to gift myself a little more personal down time – a present to myself. Where can you gift yourself being present for your own personal time?
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