Byron's Babbles

Leading Without Kitschy Trinkets

Many times, as you know, my blog posts come from words or phrases that I hear that inspire me to dig deeper and study. This post is no exception. Yesterday, I heard someone say, and I am paraphrasing,not quoting, here, “I don’t need the kitschy trinkets when morale gets low, just treat us with respect all the time.” This was a pretty powerful statement when you think about employee retention, satisfaction, and the climate and culture of an organization.

Also, I was captured by the word “kitschy”. Of course we had to immediately look it up. What we found was that, first, the person used the word correctly; second, we found that the definition was: something to that appeals to popular or lowbrow taste and is often of poor quality. Sound familiar? Now, you will also find the term “kitsch” used in the art world. Since I believe there is no such thing as bad art, art is beyond taste. Therefore, you can leave your prejudices behind and just be uplifted by art. I’ll bet, however, you have been given things that fit the category of being kitschy.

This really got me to thinking, though, about how we really feel about our employees. Does giving trinkets get us to the level of community we desire. I think not. We must remember it is all about trust. Trust is earned; it is not a transaction. If we want those in our organizations to trust us and we want to inspire commitment, we must make the first move. We want employees to be committed to what we are doing and the mission and vision, but employees many times get the message we aren’t really that committed to them. Kitschy gifts probably exacerbate this belief.

According to Gallup, only 32 percent of employees in the United States are engaged. Now engaged to Gallup means involved in, enthusiastic about, and committed to their work and workplace. Expand this data analysis worldwide and the number drops to 13 percent. Think about that. 87 percent of employees are unengaged. Pretty sure a kitschy gift won’t change that.

So, what will help us change these numbers? I don’t believe there is a silver bullet here, but I do believe there are some thing central to how leaders can truly become committed to their teams. First, we need to make continuous feedback and coaching central to performance and continuous improvement. This is true whether we are talking a school or manufacturing. I just finished reading a great book on feedback from M. Tamra Chandler entitled Feedback (and other dirty words). It was such an honor to get an advance copy to read. One of my favorite feedback tips in the book is, “Kick Some Ask”. I’ll let you read the book and find out what that is.

Additionally, we need to create and commit to providing development opportunities for both skill and role development. This plays to succession management and employees see you are serious about, and committed to, preparing team members for advancement from within. This also means we need to empower employee connection and collaboration.

I believe if we get these things right and couple this with compensation strategies that are aligned with today’s hyper competitive market, we can begin to chip away at the low employee engagement numbers. So, how about we drop the kitschy trinkets and just treat employees with the respect they deserve and provide the development, space for collaboration, opportunities for advancement, and compensation they deserve?

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Do Others Like The Vibes You Give Off?

I pride myself in always having a great attitude. In fact if you were to ask those that know me they would tell you that one of my mantras would be my answer to the question of how I am doing: “I don’t know how I could be any better!” And, I really do believe this.

“The ‘secret’ of success is not very hard to figure out. The better you are at connecting with other people, the better the quality of your life.” ~ Nicholas Boothman

Amazingly this fits with my philosophy of having a great attitude all the time. This is affirmed in Nicholas Boothman’s great book that I am reading right now entitled How To Make People Like You In 90 Seconds. He talks about either having a “really useful attitude” or a “really useless attitude”. I have found, as Boothman also points out in the book, it always pays to have the useful attitude. In fact he provides a great table of both useful and useless attitudes.

From How To Make People Like You In 90 Seconds by Nicholas Boothman

Then, yesterday when flying into Orlando, Florida I had this affirmed when I picked up my rental car. When I went to my Preferred area, the agent told me that they were out of the vehicles in the selected size I always get. I said, “Okay, let’s just figure out what you’ve got; it will be okay.” I was in A garage and she said, you know if you want to go over to B garage they’ve got one. It’s a short walk, so said “No problem. Let’s do that.” Now could have got all huffy and holier than though, but really, what would that have gotten me – nothing.

As I was walking away the agent said, “Thanks for having a great attitude. I like your vibes you give off.” This made my day because I do try to always give off good vibes. Boothman would have been proud because I couldn’t help but take a moment and be the teacher I am and tell her about the book and what I had learned about useful and useless attitudes.

Then when I got to the other garage, I found that the first agent had called over and told them to take good care of me and give me an upgrade to a premium vehicle. So what did having a useful attitude get me? A premium ride. To be clear, however, I am not saying to just have the useful attitude to get stuff or be upgraded. I am saying, as my story proves, authentically having a useful attitude will be just that – useful. So, if we want to live a premium and top shelf life we need to always have useful attitude. What kind of vibes are you giving off?