Surprise Me
I am a huge believer in the cultivating of a collaborative and supportive work environment. The best leaders are the ones who give their teams autonomy and create a sense of ownership among their staff, instilling a greater sense of responsibility and empowering individuals to take ownership of their roles within the organization. Interestingly, this act of delegation is extremely hard for some leaders. It is tough for some to let go. When decision-making authority is given to those closest to where the data is created, it can lead to improved communication, as team members have the opportunity to have greater input and more direct interaction with each other when problem-solving. In “Empowerment Needs No Menus!” I said, “To empower someone, you have to help them feel proud of the good things they do. This is truly the essence of empowerment.” One of the best examples of this are great servers at restaurants. I first experienced this when going out to eat with my dear friend and leadership idol, David Marquet. He said, “Byron are you up for letting our server pick everything from our drinks to dessert?” I was all in and it was a wonderful experience. I now use this as a leadership exercise and it is interesting to see how everyone handles it.
This week I was in Washington D.C. for the National Association of State Boards of Education’s (NASBE) Legislative Conference and one of the highlights is always getting a group together for dinner. No surprise, I was left with the planning of where we would be going. I picked TruLuck’s Ocean’s Finest Seafood & Crab. Here’s the deal: on their website they tell you to “Escape the ordinary!” The great experience there allowed us to do just that. On their Twitter site they tell us, “Captivating ambiance and genuine Southern Hospitality – We believe small touches inspire lasting memories. Delight in dining again.” I’ve got to tell you, the small touches that our server Lulu brought to our group from Maine, Arkansas, New Jersey, Georgia, Indiana, Texas, Kansas, and present and past NASBE staff did inspire memories that will last us the rest of our lives. Needless to say, Lulu was fantastic.
Now, back to empowerment. It was clear that Lulu knew what she was doing. She knows the menu and every item on the menu; she knows how read every individual in a group; and she understands the right questions to ask to best meet the needs of her customers and create those small touches that inspire. This was so evident that one in our group, Renée Rybak Lang, NASBE’s Communication Director, empowered Lulu by saying, “Surprise me” when it was her turn to order- leaving her entire meal in Lulu’s hands. I loved it! Lulu was excited by this declaration of empowerment, asked Renée a couple of questions, like “How hungry are you?” and away she excitedly went. Remember, empowered team members feel that they are contributing to the growth and success of the organization. Lulu is a critical part of TruLuck’s success. And since I know you are wondering; yes, Renée loved her steak and lobster. Renée allowed Lulu to utilize her own creativity, knowledge of her menu, and the relationship she had built with the customer to choose a better meal for her than she might of chosen for herself. I’m sure Renée made Lulu feel proud of the great things she does. Additionally, TruLuck’s was able to deliver on their promise of escaping the ordinary, because of Lulu. What are you doing to foster a culture of empowerment and create a sense of ownership among team members?
Come Ride With Me
When I was a principal, I had a teacher who told that she liked the fact that it felt like we were on a journey together to turn around the school we were both serving. I loved this because we were really trailblazers on this journey. There were times when I certainly felt like the journey was taking us, not us taking the journey. Having successfully turned that school around, I look back and we were all survivors. We journeyed together because everyone wants to hang with survivors. The most inspirational leaders are survivors.
This all is wrapped up wonderfully in the Pop Evil song Survivor. If you haven’t heard this great song by this awesome band you need to check it out. In the song it says: “I’m a survivor, come ride with me; Been through hell and back, don’t need your sympathy; Everything I wanted is right in front of me, yeah; I’m a survivor, come ride with me.” If that is not a leadership anthem, I don’t know what is. I love, love, love the invite to “come ride with me.” We all want leaders that are survivors – those who understand the need for urgency.
As the song says, “It’s getting harder to walk, I guess I’ll just have to run.” Isn’t that what great leaders do? Those are the people I want to hang with, or as the song says, ride with. In an interview Pop Evil’s Leigh Kakaty said of Survivor, “There such an element of team and family to it that I love to come ride with me like ‘dude we don’t have to do this alone man just come come walk with me’ you know, it’s just about rock and it just reiterates the rock and roll/metal community and the family atmosphere that surrounds it.” That was exactly how it felt in the school I spoke of earlier in this post. We had become a team, family, and community. Everyone wanted to come take a ride with us. Kakaty said it all, to be survivors we must become teams, families, and communities. Are you a survivor? Will others answer your call to “Come ride with me?”
We Should Not Need Trumpet Lessons
We were taught to catch ourselves doing things right in Simple Truths of Leadership: 52 Ways To Be A Servant Leader and Build Trust, Making Common Sense Common Practiceby Ken Blanchard and Randy Conley. In Simple Truth #17, “It’s Okay To Toot Your Own Horn,” we we given two really good points:
- “When people appreciate what you’re doing, don’t say, ‘Yes, but…’ Instead tell them you appreciate their noticing” (p. 49).
- “Along the same lines, when someone pays you a compliment, simply smile and say, ‘Thank you.’ Don’t disagree with them – that’s like telling the person they don’t have good judgement or aren’t very smart” (p. 49).
Those two points are great personal growth reminders and things I need to continually work on. These remind us to not be modest to a fault. If we underrate your own abilities, it’ll be hard for anyone else to recognize them. We need to give ourselves credit for our expertise.
When reflecting on the metaphor of tooting your own horn, however, I believe it is a leaders responsibility make sure those they serve do not need to take trumpet lessons. Instead we need to development a community where everyone is noticed for their contributions. We all know people who get ahead because they are gifted artists at the practice of getting the boss’ recognition—even if others have done most of the work. And we’ve seen the boss’s that don’t have the awareness to see through this. Then, in many organizations, those with their heads down doing the work are overlooked. It is a leaders responsibility to find these people. It is about awareness. Great teams shine the light on each other when they deserve it.
Simple Things
As we run-up to the new year, I offer this post as a culmination of some leadership thoughts from 2021. The beauty of my job is that I get to work with a lot of aspiring leaders who are really intuitive about what it takes to really help people right now. We’re all under intense stress from the pandemic. One thing I have noticed is that the simple things are being overlooked. We must make sure we are doing the common sense things and get back to being human. These are really the intrinsic things such as caring.
Our human capital is the most important part of all organizations and businesses. Amazingly it does not take much! Again, I don’t think we’re doing the simple things; like asking instead of guessing what individuals need or want. It might be as simple as asking the teacher how things are really going and really caring about the answer and wanting to help. This takes knowing people and reinforces what we already know – relationships matter most. This is more than just a transactional relationship. Seeing each other as whole persons is primarily a choice that we can make. These relationships depend on and foster openness and trust. We must work really hard at building trust. We do not have a relationship if you trust me, but I don’t trust you. Don’t forget that our level of trust reflects the degree to which our behavior and the behavior of the other are consistent. Never forget, relationships are the most important determinant of fulfillment and happiness.
By building strong relationships and building trust we are better able to recognize each others’ uniqueness. Our organizations are communities. We must tend our relationships and rally bringing people together. We all need to feel connected again and have a shared sense of what is valued. As we move into 2022 let’s make a renewed commitment to being present and proactive about doing the simple things to provide help.
Leading FOR Others
I had the chance to go visit three Indiana schools this past week and see some great things happening for students in our state. I visited the International Soccer School of America, Stable Grounds, and Millersburg Elementary Middle School. I love getting out into schools and seeing programs that I have not visited before. This is an important part of my own development as a citizen leader and being part of the Indiana State Board of Education. It is impossible to understand others and build relationships without taking the time to visit and listen. At all three stops I saw communities of people who were innovating to serve our young scholars. They were meeting them where they were and preparing them for the future they choose.
When we lead as a community we foster an environment for inspiration, success, trust, and teamwork. I want to lead FOR others, to provide thought and care, develop strong relationships, support others in their own successes and consciously act with integrity. When we develop as leaders FOR others, we grow in grace, understanding, and self awareness.
What Will Your Culture Allow?
It has been said that an organization can only do what their culture will allow. The culture, or community, as I like to call it, of an organization sets expectations for how people behave and work together, and how well they function as a team. Therefore, the culture developed can break down the boundaries between siloed teams, guide decision-making, and improve workflow overall. Conversely, a toxic organizational culture has the capacity to do just the opposite. A healthy organizational culture brings people together and keeps them aligned. When the culture is clear, different perspectives can gather behind it with common purpose.
The culture of an organization sets expectations for how people act, behave, and work together. Culture determines how well we will function as a team. Make no mistake, culture and community are created through consistent and authentic behaviors, not press releases, policy documents, or rhetoric not backed by action. A healthy culture is a group phenomenon. A healthy culture is developed during critical events during the life and learning of a team. The best leaders I’ve been associated with were very aware of the culture that operated and defined the organization’s community.
Learning Together Apart
As I walked back to the house from the barn this morning I noticed the unmistakable sound of fresh snow squeaking and crunching under my boots with every step. For anyone who has ever lived in a climate with snow, this sound is immediately recognizable. These sounds reminded me that in the midst of a pandemic, we have watched the transformation from winter, to spring, to summer, to fall, and now, back to winter. But other transformations are upon us everywhere without such clear cut and defined definition. These other transformations are of a global perspective and are personal, health related, economic, political, and economic. When you add all this together it is very complex change.
All those areas listed above are constantly evolving, but as we know a single virus has taken over how the game is played right now. Think about it, change has come in much the same way you draw a card in a board game – “You are now in the middle of a pandemic; go back 10 spaces.” Or something like that. Change is here, and has been here. There are changes in my house, in my body, in my family, in my community, culture, economy, and in the whole wide world of ecological systems. In some ways things are falling apart, but maybe that has to happen to put things back together.
I guess it is only appropriate that one of my last posts of the year, on New Year’s Eve, would be entitled with the hashtag I coined back in March as we began our, now 294 day, journey together dealing with the global pandemic – #LearningTogetherApart. As a person who believes so deeply in the power of community, it is about “showing up.” Just like when Major League Baseball gave us the opportunity to show up, albeit in the form of cutouts. Nevertheless, in our case, my family was in attendance for every Cincinnati Reds game in Great American Ballpark in Section 136, Row P, Seats 6-8.
You might say this is a trivial example in the face of a pandemic, but I would argue it’s the perfect example of being invited to be a part of a community. Being invited is fundamental to showing up and be part of a community. By being invited by the Reds and the Reds Community Fund we were able to, as a family, show up to help the Reds Community Fund continue the creation of programming that connects underserved children with baseball and softball, and connecting baseball with the community.
So, in the case of my field of education where right now via Zoom we are expected to give our students a sense of “home” when some children have never experienced or have any perceived notion of what “home” is, I must continue to show up and support environments for learning together apart. The issue just described is very complex with no one direct solution as some might naïvely think. Education, religion, poverty, economics, technology, generational cultures, and community are all woven together as part of this issue. No single directive will solve this. I hope to take the opportunity each and every day to shift the tone.
Even though things are confusing, terrifying, infuriating, heartbreaking, and completely out of control right now, we all need to keep showing up. We must continue “learning together apart.” We still do not know what all will be required, but whatever it is we must, with all we can offer, be there, learning, in integrity and generosity.
The Possibilities Are Endless
I just had to do a followup post on my sandcastle post from this morning, Build Great Things Anyway. I have continued to think about how sandcastles have endless possibilities. Kids don’t go out with a set plan, architectural drawing, or blueprint; they just create. Scale isn’t even worried about in most cases. This thought reminded me of Peter Block teaching me that, as a leader or community member, when creating and ideating you don’t want to move to quickly to scaling. This can kill great ideas. The sandcastle teacher I encountered never tells kids that something can’t go somewhere she wants to put it, he can’t make it look that way. That’s why sandcastles are so beautiful.
Many times the process is more important than the product. This is very true when making sandcastles. We make the awesome structures in and out of sand with the understanding that when the tide comes in, or if it rains overnight, or even if left, the castle will wash away, or erode away in the wind, and the sand will again become part of the beach. Kids, even at a young age, get that it is about the process and activity of building the sandcastle.
I wonder if we should take a cue from the kids on the beach. In a world that requires us to work as a community to solve complex issues, develop new ideas, and be creative we need to be cognizant of the process. If we want everyone to be engaged we need to remember the process of building sandcastles on the beach.
The World At Our Fingertips
Pierre Bourdieu posited that as human beings, we don’t just passively experience the social world around us. Instead, we actively construct that world ourselves through our actions and the ideas that guide them (Bourdieu, 1987). It is interesting to think about his views in today’s context where we literally have the world at our fingertips. In many ways our, now 261 day, journey of the global pandemic has allowed us to learn ways and become more proficient at connecting globally and becoming more geo-neutral.
Bourdieu believed society to be complex, multifaceted, and dynamic. In other words people are in a constant state of flux within the social classes. He argued there are four main classes: the working class, middle class, upper class, and cultural elite. I can’t help but wonder what effect the global pandemic will have on social structure. New ways of working, job loss, new business, education system in flux, and needed changes to the health care industry are all going to have an affect on society and our social structure.
People’s social trajectories under normal circumstances change, but now are really changing due to the pandemic. The social and economic forces are playing a big role right now in how we act. Bourdieu called this ‘habitus’ or socialized norms or tendencies that guide behavior and thinking. Habitus is neither a result of free will, nor determined by structures, but created by a kind of interplay between the two over time: dispositions that are both shaped by past events and structures, and that shape current practices and structures and also, importantly, that condition our very perceptions of these (Bourdieu, 1984, p. 170). Understanding the social structure helps us to consider the social setting and the differential access to various forms of capital that create and reinforce inequality.
Right now as the world continues to shrink we have much more pressing issues to worry about than who has the newest or latest model of the latest vanity vehicle. As Bourdieu taught us, we have some power in how we position ourselves in the social structure. Today we have the advantage of every country and every continent being connected constantly. This allows for collaboration among nations and countries around the world. We need to continue to work on being a community. It’s right at our fingertips.
Bourdieu, P. (1984). Distinction: A Social Critique of the Judgement of Taste. London, Routledge.
Bourdieu, P. (1987). Distinction: A Social Critique of the Judgement of Taste. Cambridge, MA, Harvard University Press.
Building A Community
As I reflected on the post I wrote yesterday, Imagining The Unimaginable, my mind went to just how powerful a community can be. In the case of an FFA Chapter, the students coming together to figure out how to hold events virtually during the pandemic; or in the case of agriculture teachers, coming together to discuss ideas for engaging students. It could also be a school community coming together to decide how to best educate children during a pandemic. It has been interesting to me to witness just how powerful a close knit community can be.
As I watch the classrooms that have continued to thrive during the fluid changes of going back and forth from virtual to in person to blended and then back to virtual, it has been the classrooms where the teacher had a clear community developed with her students. I have also witnessed a strong community of virtual students in a school come together to help each other learn how to become effective virtual teachers. Positive experiences with communities allow individuals to feel more connected to their environment and the people in it. Further, the connection that comes with being in a community can act as a support system for members when they require encouragement or help.
I have been fascinated with the power a community can bring for a long time. Check out what I wrote about community in Community: Aggregating for Innovation. Humans are made to live and work with others in a community where we can thrive. We are social beings that have evolved to exist within communities. In the great book Humanocracy, authors Gary Hamel and Michele Zanini told us that success depends on local improvisation. Try and tell me we are not seeing that during the pandemic. Hamel and Zanini said, “When interdependencies are varied, multidisciplinary, and difficult to specify in advance, you need a community” (p. 210). Is that a description of education, or what? A community gives us the opportunity for mining the wisdom of several people and helping each other out along the way.
“To solve unprecedented problems, individuals have to surmount unforeseen obstacles and extend the frontiers of human knowledge. That’s best accomplished by a community—a band of physically proximate compatriots who trust one another, are unmindful of rank and unencumbered by petty rules, and are mutually accountable and knit together by a common goal.”
Hamel & Zanini, 2020, Humanocracy, p. 210.
Organizations which emphasize community create a sense of belonging and foster transparency while reducing feelings of isolation. Having a strong community is so important right now as people and students alike are working and studying remotely. Hamel and Zanini also taught us that “At crunch times, silos and titles disappear” (p. 223). So, if we already have a strong community, void of bureaucracy, we are that much more prepared for a crisis. Overall, educational entities and workplaces who have a strong community have one major thing in common: they’re people centered. If the events of the last 255 days have shown us anything, it’s that the ever-changing work world and culture at large are ready for a more human-centered approach to the way we live, work, and relate to one another.
Byron's Babbles 
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