Surprise Me
I am a huge believer in the cultivating of a collaborative and supportive work environment. The best leaders are the ones who give their teams autonomy and create a sense of ownership among their staff, instilling a greater sense of responsibility and empowering individuals to take ownership of their roles within the organization. Interestingly, this act of delegation is extremely hard for some leaders. It is tough for some to let go. When decision-making authority is given to those closest to where the data is created, it can lead to improved communication, as team members have the opportunity to have greater input and more direct interaction with each other when problem-solving. In “Empowerment Needs No Menus!” I said, “To empower someone, you have to help them feel proud of the good things they do. This is truly the essence of empowerment.” One of the best examples of this are great servers at restaurants. I first experienced this when going out to eat with my dear friend and leadership idol, David Marquet. He said, “Byron are you up for letting our server pick everything from our drinks to dessert?” I was all in and it was a wonderful experience. I now use this as a leadership exercise and it is interesting to see how everyone handles it.
This week I was in Washington D.C. for the National Association of State Boards of Education’s (NASBE) Legislative Conference and one of the highlights is always getting a group together for dinner. No surprise, I was left with the planning of where we would be going. I picked TruLuck’s Ocean’s Finest Seafood & Crab. Here’s the deal: on their website they tell you to “Escape the ordinary!” The great experience there allowed us to do just that. On their Twitter site they tell us, “Captivating ambiance and genuine Southern Hospitality – We believe small touches inspire lasting memories. Delight in dining again.” I’ve got to tell you, the small touches that our server Lulu brought to our group from Maine, Arkansas, New Jersey, Georgia, Indiana, Texas, Kansas, and present and past NASBE staff did inspire memories that will last us the rest of our lives. Needless to say, Lulu was fantastic.
Now, back to empowerment. It was clear that Lulu knew what she was doing. She knows the menu and every item on the menu; she knows how read every individual in a group; and she understands the right questions to ask to best meet the needs of her customers and create those small touches that inspire. This was so evident that one in our group, Renée Rybak Lang, NASBE’s Communication Director, empowered Lulu by saying, “Surprise me” when it was her turn to order- leaving her entire meal in Lulu’s hands. I loved it! Lulu was excited by this declaration of empowerment, asked Renée a couple of questions, like “How hungry are you?” and away she excitedly went. Remember, empowered team members feel that they are contributing to the growth and success of the organization. Lulu is a critical part of TruLuck’s success. And since I know you are wondering; yes, Renée loved her steak and lobster. Renée allowed Lulu to utilize her own creativity, knowledge of her menu, and the relationship she had built with the customer to choose a better meal for her than she might of chosen for herself. I’m sure Renée made Lulu feel proud of the great things she does. Additionally, TruLuck’s was able to deliver on their promise of escaping the ordinary, because of Lulu. What are you doing to foster a culture of empowerment and create a sense of ownership among team members?
We Should Not Need Trumpet Lessons
We were taught to catch ourselves doing things right in Simple Truths of Leadership: 52 Ways To Be A Servant Leader and Build Trust, Making Common Sense Common Practiceby Ken Blanchard and Randy Conley. In Simple Truth #17, “It’s Okay To Toot Your Own Horn,” we we given two really good points:
- “When people appreciate what you’re doing, don’t say, ‘Yes, but…’ Instead tell them you appreciate their noticing” (p. 49).
- “Along the same lines, when someone pays you a compliment, simply smile and say, ‘Thank you.’ Don’t disagree with them – that’s like telling the person they don’t have good judgement or aren’t very smart” (p. 49).
Those two points are great personal growth reminders and things I need to continually work on. These remind us to not be modest to a fault. If we underrate your own abilities, it’ll be hard for anyone else to recognize them. We need to give ourselves credit for our expertise.
When reflecting on the metaphor of tooting your own horn, however, I believe it is a leaders responsibility make sure those they serve do not need to take trumpet lessons. Instead we need to development a community where everyone is noticed for their contributions. We all know people who get ahead because they are gifted artists at the practice of getting the boss’ recognition—even if others have done most of the work. And we’ve seen the boss’s that don’t have the awareness to see through this. Then, in many organizations, those with their heads down doing the work are overlooked. It is a leaders responsibility to find these people. It is about awareness. Great teams shine the light on each other when they deserve it.
Simple Things
As we run-up to the new year, I offer this post as a culmination of some leadership thoughts from 2021. The beauty of my job is that I get to work with a lot of aspiring leaders who are really intuitive about what it takes to really help people right now. We’re all under intense stress from the pandemic. One thing I have noticed is that the simple things are being overlooked. We must make sure we are doing the common sense things and get back to being human. These are really the intrinsic things such as caring.
Our human capital is the most important part of all organizations and businesses. Amazingly it does not take much! Again, I don’t think we’re doing the simple things; like asking instead of guessing what individuals need or want. It might be as simple as asking the teacher how things are really going and really caring about the answer and wanting to help. This takes knowing people and reinforces what we already know – relationships matter most. This is more than just a transactional relationship. Seeing each other as whole persons is primarily a choice that we can make. These relationships depend on and foster openness and trust. We must work really hard at building trust. We do not have a relationship if you trust me, but I don’t trust you. Don’t forget that our level of trust reflects the degree to which our behavior and the behavior of the other are consistent. Never forget, relationships are the most important determinant of fulfillment and happiness.
By building strong relationships and building trust we are better able to recognize each others’ uniqueness. Our organizations are communities. We must tend our relationships and rally bringing people together. We all need to feel connected again and have a shared sense of what is valued. As we move into 2022 let’s make a renewed commitment to being present and proactive about doing the simple things to provide help.
Collaborate Instead of Coercing
During my morning study time today I finished reading the great book Into The Raging Sea: Thirty Three Mariners, One Megastorm, And The Sinking of El Faro by Rachel Slade. Because of my belief that everyone is a leader, everyone needs to read this book. Slade did an amazing job of chronicling the October 1, 2015 loss of the 790 ft U.S. Flagged container ship El Faro in Hurricane Joaquin. The 33 on board all lost their lives and the loss sent shock-waves through the marine industry. I don’t want to spoil the inspiration of reading the book, but Slade explains in detail what happened plus a great many other details and history of the merchant marine industry. Her research included the many conversations on the bridge from the last 26 hours prior to the sinking of the El Faro from the NTSB Voice Data Recorder (VDR) transcripts. Those conversations on the bridge illuminate what went on in the last hours. Slade described in detail how the recovery of the VDR from the 15,000′ ocean floor of water was a major accomplishment.
So why should every leader read this book? The ship’s master, Captain Davidson, had a lot of experience but was known for not listening to the officers and crew. Never forget, it is important for leaders to listen more than they talk. In the transcripts of conversations on the ship’s bridge the officers seemed afraid or, at the very least, reluctant to challenge the route of the captain and a glaring lack of a culture for obtaining important feedback from the officers and crew. The captain had clearly not cultivated a culture that the officers felt safe to give feedback on any items they were concerned about. The transcripts showed that the officers had opinions on safer routes to take, but were never able or comfortable enough to communicate these in a way to make them so. Thus, the ship sailed right into the eye of the hurricane and its ultimate fate. Please note that I have way over simplified this story, but you need to read the book.
As I read Slade’s great book I was reminded of my friend and mentor David Marquet’s great leadership acumen and his incredible book, Leadership Is Language. In his book, Marquet uses the sinking of the El Faro as an example of leadership gone bad. David taught us that outdated top-down language from the Industrial Age playbook of leadership probably played into the terrible tragedy of the El Faro. This is another book every leader must read. Without spoiling all the content let me just say that Marquet argued that once we commit to a small step, we humans can’t help ourselves but to continue to commit in that decision. It’s just the way our brain works. We become stubborn and stick to it, even in the face of evidence that the course of action is failing. He taught us to build in pause and reflect stops. Think about it. If the crew had felt safe in a culture designed as a safe place to speak up, the alternative safer routes would have probably been chosen. Leaders must collaborate instead of coercing.
Finally, when we, as leaders, can admit we don’t know, we allow the team to admit that they don’t know. It also allows a team member to admit they DO know. Leaders must be looking for and encouraging divergent thinking. Remember, trust must be a verb before it can be a noun. I just blogged about this in Trust Is A Verb. Are you trusting your team and encouraging curiosity from everyone? To use one of David’s questions, “How can we make it better?” I had the opportunity this past week to be with David on a webinar with teachers from Canada and was reminded how important it is to move from the old definition of leadership that involves directing the thoughts, plans, and actions of others (see featured picture) to what he describes as “embedding the capacity for greatness in the people and practices of an organization, and decoupling it from the personality of the leader.” Lets get to decoupling.
What Will Your Culture Allow?
It has been said that an organization can only do what their culture will allow. The culture, or community, as I like to call it, of an organization sets expectations for how people behave and work together, and how well they function as a team. Therefore, the culture developed can break down the boundaries between siloed teams, guide decision-making, and improve workflow overall. Conversely, a toxic organizational culture has the capacity to do just the opposite. A healthy organizational culture brings people together and keeps them aligned. When the culture is clear, different perspectives can gather behind it with common purpose.
The culture of an organization sets expectations for how people act, behave, and work together. Culture determines how well we will function as a team. Make no mistake, culture and community are created through consistent and authentic behaviors, not press releases, policy documents, or rhetoric not backed by action. A healthy culture is a group phenomenon. A healthy culture is developed during critical events during the life and learning of a team. The best leaders I’ve been associated with were very aware of the culture that operated and defined the organization’s community.
Learning Together Apart
As I walked back to the house from the barn this morning I noticed the unmistakable sound of fresh snow squeaking and crunching under my boots with every step. For anyone who has ever lived in a climate with snow, this sound is immediately recognizable. These sounds reminded me that in the midst of a pandemic, we have watched the transformation from winter, to spring, to summer, to fall, and now, back to winter. But other transformations are upon us everywhere without such clear cut and defined definition. These other transformations are of a global perspective and are personal, health related, economic, political, and economic. When you add all this together it is very complex change.
All those areas listed above are constantly evolving, but as we know a single virus has taken over how the game is played right now. Think about it, change has come in much the same way you draw a card in a board game – “You are now in the middle of a pandemic; go back 10 spaces.” Or something like that. Change is here, and has been here. There are changes in my house, in my body, in my family, in my community, culture, economy, and in the whole wide world of ecological systems. In some ways things are falling apart, but maybe that has to happen to put things back together.
I guess it is only appropriate that one of my last posts of the year, on New Year’s Eve, would be entitled with the hashtag I coined back in March as we began our, now 294 day, journey together dealing with the global pandemic – #LearningTogetherApart. As a person who believes so deeply in the power of community, it is about “showing up.” Just like when Major League Baseball gave us the opportunity to show up, albeit in the form of cutouts. Nevertheless, in our case, my family was in attendance for every Cincinnati Reds game in Great American Ballpark in Section 136, Row P, Seats 6-8.
You might say this is a trivial example in the face of a pandemic, but I would argue it’s the perfect example of being invited to be a part of a community. Being invited is fundamental to showing up and be part of a community. By being invited by the Reds and the Reds Community Fund we were able to, as a family, show up to help the Reds Community Fund continue the creation of programming that connects underserved children with baseball and softball, and connecting baseball with the community.
So, in the case of my field of education where right now via Zoom we are expected to give our students a sense of “home” when some children have never experienced or have any perceived notion of what “home” is, I must continue to show up and support environments for learning together apart. The issue just described is very complex with no one direct solution as some might naïvely think. Education, religion, poverty, economics, technology, generational cultures, and community are all woven together as part of this issue. No single directive will solve this. I hope to take the opportunity each and every day to shift the tone.
Even though things are confusing, terrifying, infuriating, heartbreaking, and completely out of control right now, we all need to keep showing up. We must continue “learning together apart.” We still do not know what all will be required, but whatever it is we must, with all we can offer, be there, learning, in integrity and generosity.
Boom! Hang On Tight! Oooooh So Close! Woohoo! Go Enjoy Your Time!
“Boom! Hang on tight! Oooooh so close! Woohoo! And… Go Enjoy your time!” were all descriptors I was receiving on my phone last night in Murray, Kentucky. We were at Mister B’s Pizza and Wings. Because of the need for physical distancing this great restaurant has an app that tells you where you are in the seating process. Once we gave them our number, a text was sent with a link to our personalized app. It gives you how many parties are ahead of you and an approximate time for seating. Genius, right? It also gave us the menu so we could be thinking about that.
I loved the descriptors along the way:
- Boom! Let me know we were in the system and to click on the app
- Hang On Tight! Meant we had one party ahead of us.
- Ooh So Close! Meant we were next.
- Woohoo! Was our text telling us they were ready for us.
- Go Enjoy Your Time! The app’s message telling us they were ready to seat us.
Now, I know some of you are saying, “Big deal, Byron! Other restaurants do that too.” I get it. Others use QR codes to go to their menu, but I just thought the descriptors and the design of the app was cool. It may have also been the fact that we were eating at my son’s favorite go to place (data shows he can eat 15 Mister B’s famous buffalo wings in one minute – I guess there was a contest) in the home of Murray State University.
My point here really is just how far we’ve come during this, as of today, 155 day journey of the COVID-19 Global Pandemic. Business have adapted and created new ways, including our experience I described above, to enhance the customer experience; while at the same time doing their best to keep us safe. Those of us in the education world are constantly navigated the fluidity of school no longer being a place. And, individuals and families are making adjustments we never dreamed of.
I believe we need to take a moment and acknowledge and appreciate some of the great things that have been done during these 155 days, such as:
- Telephone befriending services to keep communities together
- Supermarkets, banks, and other businesses offering “elderly/senior only” times for shopping.
- We’ve become comfortable having virtual gatherings where we can come together globally without the expense and fuss of travel (I had the opportunity to spend and hour and a half with neighbors from 42 different countries, recently). We wouldn’t have even thought of that a few years ago.
- Finally, leaders are realizing working remotely can be effective. Let’s face it, big egos are the only reason for fancy buildings, offices, and “places” to work in many cases.
- Our abilities to provide professional development have improved greatly – the way we time them out, delivery, access to more people, et cetera.
- Creative money raising events
- Creative virtual concerts with some of our favorite artists. Some great artists, like Mark Tremonti, send out regular clips of personal recorded music with a message. In some ways we can feel closer to these artists than ever before.
- A chance to break routine and restructure our lives. We’ve gotten back to do some of the things we want to do, but never had the time to.
- We have learned to access culture without having to travel.
- Demand has made the internet providers make improvements; along with all technology providers.
- Educators have been allowed to be, and have risen to the challenge I might add, creative.
I know we all want the Pandemic to be over, but I believe we need to take a moment and celebrate the accomplishments from around the world. This has given us a chance to grow and improve in so many ways as a global community. Let’s not ever fully go back to the way it was 155 days ago – let’s keep the improvement momentum going and strengthen our community. Let’s keep asking, “What can we create together?” Perhaps the biggest positive emerging from this crisis, though, is the realization that we humans are capable of global, collective action. If the stakes are high enough, we can take on these challenges together and, most importantly of all, rapidly abandon business as usual. I would love to hear about other positives you believe should be added to the list.
Influencer, Inspiring, & Impactful
At yesterday’s Indiana 3D Leadership gathering I was inspired to do some deeper studying, which is usually the case, because of discussion that took place. I usually say the discussion inspired me, but for this post I’m contemplating what to call it. More on why I say that, later in the post. Last night we did an activity that I call Rushmorean Leadership which was then followed up by an activity called extending the influence. The activity calls for teacher leaders to bring pictures to identify four great leaders to put on their own personal Mount Rushmore. Then they bring six additional pictures to extend the influence.
As with everything this Indiana group does, I was blown away. What struck me last night, however, was that one participant talked about the persons on their board as influencers. Then the next referred to the leaders as inspiring and yet another referred to the her chosen leaders as impactful. For some reason I just had to ask the question of the group: What’s the difference, if any, in these descriptors? A great discussion ensued, which then led to me studying deeper this morning.
We all know that leadership is not about a title or a designation. We also know, and I’m glad we discussed this in depth last night that ambition is not a favorable characteristic of great leaders. For ambition will take over purpose. Influencers, we decided, spread passion for work, causes, innovation, or change. Those that inspire evoke a sense of energy. Finally, impact involves getting results. Impact is ultimately the measuring stick of the influence or inspiration.
Influencers cause us to think about things differently. They help us to shape our purpose, passion, and core values. Interestingly several participants had parents on their boards and referred to how they had influenced their lives.
In contrast, those that inspire help us gain motivation. This inspiration may be in the form of receptivity, positivity, or motivation. There is research that links inspiration to motivation. This inspiration causes us to actively engage in environments that lead toward self growth and fulfillment of needs.
The more I studied and reflected on all this I formed the opinion that most, if not all, of the leaders chosen by the group were influencers who were creating an impact. These individuals were all helping to create constructive cultures, whether in organizations, nations, or globally. In their five star book, Creating Constructive Cultures: Leading People and Organizations to Effectively Solve Problems and Achieve Goals, Janet Szumal and Robert Cooke of Human Synergistics International ask the question: “As a leader, how can you both directly and indirectly influence your organization to ensure that members can independently and interactively solve problems and achieve the organization’s goals more readily and effectively?” I love the question because it has both directly and indirectly. Of the ten leaders each participant brought pictures of, some influenced directly, eg. parents. Others influenced indirectly, eg. Michelle Obama.
One thing is for sure; in all cases the individuals chosen embodied the necessary styles to create constructive cultures. All strove to create the cultural norms necessary for creating constructive cultural styles. See the constructive styles below:
So, I’ve come to the conclusion that influencing, being inspiring, and being impactful are not mutually exclusive. They go hand in hand when being a model of personal growth for us and creating constructive cultures.
Reflective Culture Gut Checks: A ⭐️⭐️⭐️⭐️⭐️ Review
Creating Constructive Cultures: Leading People and Organizations to Effectively Solve Problems and Achieve Goals by Janet L. Szumal PhD
My rating: 5 of 5 stars ⭐️⭐️⭐️⭐️⭐️
This is the most extensive use of data and research I have encountered dealing with organizational culture. The most striking part of this, however, is the practical way in which the information is delivered – in easy to understand chunks that allow for what, I have been calling in tweets, chances for reflective gut checks.
As leaders, we need this opportunity for reflection and these driving questions. Reading this book gives leaders an opportunity to take a deep look and examine the community being created as a result of that leadership. As this book taught us, “Leaders Affect Culture…and Culture Affects Leaders!” This book should be on that shelf that contains your most valued books between your favorite book ends.
How Do You Play Leader?
This past weekend at our Indiana 3D Leadership Gathering, we did a toy activity that involved Lite Brites®. Participants made a picture that represented how the Lite Brite® could be used for great leadership. The activity was called “How Do You Play Leader?” The groups did a great job with their pictures. While they were sharing out I wrote down a few notes. Check out what I wrote down here:
I was particularly struck by the statement that “Great leaders really don’t have to try!” I asked the person to dig a little deeper into that comment. She said that a leader who is authentic and is himself or herself instead of trying to be someone else or copy someone else is much more effective. Great leaders find a system that works for her or him, rather than trying to force oneself into a prescribed notion of a what a leader has to be. If we know ourselves well enough, we can take steps to go about leading effectively. Situations change what we need to do, but should never change who we are. We need to make sure we’re treating all team members as we would want to be treated. We need to be genuinely interested in learning something new every day from our team, and they will follow you. It’s all about relationship building. I blogged about this in Let’s Have Lunch Together!
There was also a deep discussion about how teams are most times brought together by a certain amount of randomness and disorganized connections. Great leadership connects the randomness. Leaders should be the key connectors of team members. Support them them to understand their value in the organization. Leaders need to respect all team members. Respect comes in different forms: respecting time, respecting opinions, respecting diversity, respecting the culture, and more. When we trust and respect our team members and connect with them, they will respond with dedication and enthusiasm. Because of this, our connected team members will see clarity, levels of engagement across the organization, a positive culture and community, and most of all, improvement in communication. Remember, trust builds through connections with people and forms the bedrock of a team. Teams are built on human cooperation. Without relationships, we’ve got no team.
Byron's Babbles 
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