Byron's Babbles

Boom! Hang On Tight! Oooooh So Close! Woohoo! Go Enjoy Your Time!

“Boom! Hang on tight! Oooooh so close! Woohoo! And… Go Enjoy your time!” were all descriptors I was receiving on my phone last night in Murray, Kentucky. We were at Mister B’s Pizza and Wings. Because of the need for physical distancing this great restaurant has an app that tells you where you are in the seating process. Once we gave them our number, a text was sent with a link to our personalized app. It gives you how many parties are ahead of you and an approximate time for seating. Genius, right? It also gave us the menu so we could be thinking about that.

I loved the descriptors along the way:

  • Boom! Let me know we were in the system and to click on the app
  • Hang On Tight! Meant we had one party ahead of us.
  • Ooh So Close! Meant we were next.
  • Woohoo! Was our text telling us they were ready for us.
  • Go Enjoy Your Time! The app’s message telling us they were ready to seat us.

Now, I know some of you are saying, “Big deal, Byron! Other restaurants do that too.” I get it. Others use QR codes to go to their menu, but I just thought the descriptors and the design of the app was cool. It may have also been the fact that we were eating at my son’s favorite go to place (data shows he can eat 15 Mister B’s famous buffalo wings in one minute – I guess there was a contest) in the home of Murray State University.

My point here really is just how far we’ve come during this, as of today, 155 day journey of the COVID-19 Global Pandemic. Business have adapted and created new ways, including our experience I described above, to enhance the customer experience; while at the same time doing their best to keep us safe. Those of us in the education world are constantly navigated the fluidity of school no longer being a place. And, individuals and families are making adjustments we never dreamed of.

I believe we need to take a moment and acknowledge and appreciate some of the great things that have been done during these 155 days, such as:

  • Telephone befriending services to keep communities together
  • Supermarkets, banks, and other businesses offering “elderly/senior only” times for shopping.
  • We’ve become comfortable having virtual gatherings where we can come together globally without the expense and fuss of travel (I had the opportunity to spend and hour and a half with neighbors from 42 different countries, recently). We wouldn’t have even thought of that a few years ago.
  • Finally, leaders are realizing working remotely can be effective. Let’s face it, big egos are the only reason for fancy buildings, offices, and “places” to work in many cases.
  • Our abilities to provide professional development have improved greatly – the way we time them out, delivery, access to more people, et cetera.
  • Creative money raising events
  • Creative virtual concerts with some of our favorite artists. Some great artists, like Mark Tremonti, send out regular clips of personal recorded music with a message. In some ways we can feel closer to these artists than ever before.
  • A chance to break routine and restructure our lives. We’ve gotten back to do some of the things we want to do, but never had the time to.
  • We have learned to access culture without having to travel.
  • Demand has made the internet providers make improvements; along with all technology providers.
  • Educators have been allowed to be, and have risen to the challenge I might add, creative.

I know we all want the Pandemic to be over, but I believe we need to take a moment and celebrate the accomplishments from around the world. This has given us a chance to grow and improve in so many ways as a global community. Let’s not ever fully go back to the way it was 155 days ago – let’s keep the improvement momentum going and strengthen our community. Let’s keep asking, “What can we create together?” Perhaps the biggest positive emerging from this crisis, though, is the realization that we humans are capable of global, collective action. If the stakes are high enough, we can take on these challenges together and, most importantly of all, rapidly abandon business as usual. I would love to hear about other positives you believe should be added to the list.

Influencer, Inspiring, & Impactful

At yesterday’s Indiana 3D Leadership gathering I was inspired to do some deeper studying, which is usually the case, because of discussion that took place. I usually say the discussion inspired me, but for this post I’m contemplating what to call it. More on why I say that, later in the post. Last night we did an activity that I call Rushmorean Leadership which was then followed up by an activity called extending the influence. The activity calls for teacher leaders to bring pictures to identify four great leaders to put on their own personal Mount Rushmore. Then they bring six additional pictures to extend the influence.

As with everything this Indiana group does, I was blown away. What struck me last night, however, was that one participant talked about the persons on their board as influencers. Then the next referred to the leaders as inspiring and yet another referred to the her chosen leaders as impactful. For some reason I just had to ask the question of the group: What’s the difference, if any, in these descriptors? A great discussion ensued, which then led to me studying deeper this morning.

We all know that leadership is not about a title or a designation. We also know, and I’m glad we discussed this in depth last night that ambition is not a favorable characteristic of great leaders. For ambition will take over purpose. Influencers, we decided, spread passion for work, causes, innovation, or change. Those that inspire evoke a sense of energy. Finally, impact involves getting results. Impact is ultimately the measuring stick of the influence or inspiration.

Influencers cause us to think about things differently. They help us to shape our purpose, passion, and core values. Interestingly several participants had parents on their boards and referred to how they had influenced their lives.

In contrast, those that inspire help us gain motivation. This inspiration may be in the form of receptivity, positivity, or motivation. There is research that links inspiration to motivation. This inspiration causes us to actively engage in environments that lead toward self growth and fulfillment of needs.

The more I studied and reflected on all this I formed the opinion that most, if not all, of the leaders chosen by the group were influencers who were creating an impact. These individuals were all helping to create constructive cultures, whether in organizations, nations, or globally. In their five star book, Creating Constructive Cultures: Leading People and Organizations to Effectively Solve Problems and Achieve Goals, Janet Szumal and Robert Cooke of Human Synergistics International ask the question: “As a leader, how can you both directly and indirectly influence your organization to ensure that members can independently and interactively solve problems and achieve the organization’s goals more readily and effectively?” I love the question because it has both directly and indirectly. Of the ten leaders each participant brought pictures of, some influenced directly, eg. parents. Others influenced indirectly, eg. Michelle Obama.

One thing is for sure; in all cases the individuals chosen embodied the necessary styles to create constructive cultures. All strove to create the cultural norms necessary for creating constructive cultural styles. See the constructive styles below:

So, I’ve come to the conclusion that influencing, being inspiring, and being impactful are not mutually exclusive. They go hand in hand when being a model of personal growth for us and creating constructive cultures.

Reflective Culture Gut Checks: A ⭐️⭐️⭐️⭐️⭐️ Review

Posted in Creating Constructive Cultures, Cultural Awareness, Culture, Leadership, Uncategorized by Dr. Byron L. Ernest on March 2, 2020

Creating Constructive Cultures: Leading People and Organizations to Effectively Solve Problems and Achieve GoalsCreating Constructive Cultures: Leading People and Organizations to Effectively Solve Problems and Achieve Goals by Janet L. Szumal PhD

My rating: 5 of 5 stars ⭐️⭐️⭐️⭐️⭐️

This is the most extensive use of data and research I have encountered dealing with organizational culture. The most striking part of this, however, is the practical way in which the information is delivered – in easy to understand chunks that allow for what, I have been calling in tweets, chances for reflective gut checks.

As leaders, we need this opportunity for reflection and these driving questions. Reading this book gives leaders an opportunity to take a deep look and examine the community being created as a result of that leadership. As this book taught us, “Leaders Affect Culture…and Culture Affects Leaders!” This book should be on that shelf that contains your most valued books between your favorite book ends.

View all my reviews

How Do You Play Leader?

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This past weekend at our Indiana 3D Leadership Gathering, we did a toy activity that involved Lite Brites®. Participants made a picture that represented how the Lite Brite® could be used for great leadership. The activity was called “How Do You Play Leader?” The groups did a great job with their pictures. While they were sharing out I wrote down a few notes. Check out what I wrote down here:IMG_7860

I was particularly struck by the statement that “Great leaders really don’t have to try!” I asked the person to dig a little deeper into that comment. She said that a leader who is authentic and is himself or herself instead of trying to be someone else or copy someone else is much more effective. Great leaders find a system that works for her or him, rather than trying to force oneself into a prescribed notion of a what a leader has to be. If we know ourselves well enough, we can take steps to go about leading effectively. Situations change what we need to do, but should never change who we are. We need to make sure we’re treating all team members as we would want to be treated. We need to be genuinely interested in learning something new every day from our team, and they will follow you. It’s all about relationship building. I blogged about this in Let’s Have Lunch Together!

There was also a deep discussion about how teams are most times brought together by a certain amount of randomness and disorganized connections. Great leadership connects the randomness. Leaders should be the key connectors of team members. Support them them to understand their value in the organization. Leaders need to respect all team members. Respect comes in different forms: respecting time, respecting opinions, respecting diversity, respecting the culture, and more. When we trust and respect our team members and connect with them, they will respond with dedication and enthusiasm. Because of this, our connected team members will see clarity, levels of engagement across the organization, a positive culture and community, and most of all, improvement in communication. Remember, trust builds through connections with people and forms the bedrock of a team. Teams are built on human cooperation. Without relationships, we’ve got no team.

Deep Innovation

As a self proclaimed energetic change agent, I had a great chance to check my values and views toward innovation while reading the awesome book, Innovation For The Fatigued: How To Build A Culture Of Deep Creativity by Alf Rehn. Rehn argued that we have become “shallow innovators” and need to start practicing “deep innovation.” One problem is we start using the same old rhetoric that makes us think we are “maverick innovators,” being “transformative,” or practicing “disruptive thinking.” We think these buzzwordy titles mean we are innovating, but really we are merely tinkering around the edges and making superficial changes. See why I gave this book ⭐️⭐️⭐️⭐️⭐️?

“Innovation has become a tired buzzword.” ~ Alf Rehn

According to Rehn, we need to focus on big solutions. In order to have deep innovation we need to start from scratch, or go in an entirely different direction. Real innovation, Rehn posited, looks beyond what we do and know now. One of my big takeaways was that we need to stop directing so much time and talent on incremental change. Many times we take the easy way out and make ourselves feel better, saying we are taking baby steps.

“Innovation history teaches us that human beings are terrible at identifying innovative ideas.” ~ Alf Rehn (p. 54)

Another part of the book that really jumped out at me was the section entitled “The Curse of Expertise” (p. 54). I have always worried about getting caught up listening to so called “experts.” In fact, I have blogged about my dislike of experts many times in Thanks For Not Being An Expert, Decision Making vs Problem Solving – and Why the Difference Matters, and Dig In & Stop Guessing. Rehn explained that many great ideas have been killed before they had a chance to prove themselves by these so called “experts.” Rehn said, “As curious as it sounds, the better we are at something and the more expertise we’ve amassed, the worse we often get” (p. 55). It is not that experts are bad, but we just should not rely on their word as the final word. Experts often forget that their expertise represents a very small part of the world’s total wealth of knowledge. We have a tendency to overestimate what experts know and want to use their opinions carte blanche. I see this happen a lot in policy decisions.

Finally, Rehn advised us to cultivate a culture of innovation. We need a certain amount of trust and an environment where we are able to voice our ideas or opinions without fear of censure or dismissal. This is what Amy Edmondson coined as “Psychological Safety.” If we lack an innovative culture we will only practice “shallow innovation” instead of “deep innovation.” This will then eat away at our organization’s purpose, according to Rehn. The loss of purpose will ruin an organization and affect employees at every pay grade of an organization.

So, let’s create a culture of innovation so we can practice “deep innovation” and change the world!

Let’s Have Lunch Together!

Last night we started our third cohort of 3D Leadership in Indiana. Hard to believe we have started our third year. Just seems like yesterday that I began putting the curriculum together for this program. Last night as we were discussing relationship building as a function of leadership, one of our participants, Sarah Medve, shared a story that really touched me and the rest of the group.

Sarah said she realized that she needed to do a better job of building relationships. Sarah also realized that she was missing out on building work friendships and collaboration because instead of taking time to eat lunch with coworkers she was making copies, grading papers, or any of the many other tasks of the day. This great teacher leader explained she has begun making sure all her tasks are done at other times so she can stop and eat lunch with others. Then Sarah told us she had fun eating lunch with others and did not want to miss it. Wow! This is a big deal!

We all do it, though. Work through lunch or sit alone and check emails. Sharing meals together, however, builds relationships. Eating together provides time to get to know each other and encourage cooperation through informal communication. Eating lunch together also increases productivity because it widens our perspectives. Eating together is a powerful act.

Researchers at Cornell University argued that eating lunch together has a much more positive effect on organizational community than the artificial activities that many organizations use like rope courses and things we call team building activities. These things are sometimes offsite and require a lot of energy. The Cornell study showed that employees (in the case of this study – firefighters) make fun of and do not see any value in them (Kniffin, et al., 2015).

This insightful story from our teacher leader reminded us all of the benefits of commensality. Coworkers that eat lunch together feel more like family and build friendships. So, we need to learn from our teacher leader, Sarah Medve, and make time to eat together with fellow teachers and staff. Why? Because, as Sarah so insightfully told us, it is fun and she feels closer to her coworkers. The rest of us leaders need to think more about providing opportunities for employees to eat together and do away with the manufactured and trite team-building exercises.

You might be interested to know that after our gathering we all went to Jockamo’s and had dinner together. It was so much fun and we learned a lot about each other. It was nice to put into practice what we were learning in 3D Leadership. I know I left feeling much closer to the group.

REFERENCE

Kniffin, K.M., Wansink, B., Devine, C. M., & Sobal, J. (2015). Eating Together at the Firehouse: How Workplace Commensality Relates to the Performance of Firefighters, Human Performance, 28:4, 281-306,DOI: 10.1080/08959285.2015.1021049

Finding Happiness Right Where We Are

Posted in Appreciative Inquiry, Boston Legal, Culture, Happiness, Inspirational, Leadership, Reflection, Self Awareness by Dr. Byron L. Ernest on December 23, 2019

I’m starting this post with a driving question: Should we try to find happiness right where we are, rather than being obsessed with where we are going? This sounds really good, and makes for good print, but does anyone actually do it? Or, can it actually be done? I believe I come close, but still have much work to do.

This reflection came at the end of another episode of Boston Legal – Season 3 Episode 23. The balcony scene with Denny Crane and Alan Shore had an interaction at the end where Denny was worried about getting old and losing his edge (which he often does). Alan said, “Yes, but don’t you think the real joy in life lies in the promise of tomorrow? The young simply have more tomorrows stacked up. That’s all.” Replying, Denny said, “Happiness… is right now my friend. On this balcony, right now. You and me.” Even though there is the paradox of Denny living in the moment of happiness right now and being obsessed with continuing to be undefeated in the courtroom and losing his edge with age, I was reminded we need to live more in the happiness of right now. The other thing to note about the conversation between Denny and Alan is the part of young people having more tomorrows stacked up. While generally true, this is not necessarily always the case. We really don’t know how many tomorrows we have – none of us know that. Thus, a strong case for being happy right now!

Many times, if we are honest, we find ourselves chasing after something not because we actually want it, but because we somehow are made to believe we need it. This could be a thing, clothing, new job, promotion, et cetera. This belief comes from our constant comparing of ourselves to others. This is a natural trap to fall into. Easy to say, “Don’t do that!” Almost impossible to not do. We need to constantly be grateful for what we have and remember that someone else’s success is not our failure.

This is why I am so obsessed with the final scene at the end of every episode of Boston Legal. While it is clear that Denny and Alan are not perfect at this happiness in the moment thing, they do, however, end every day with a conversion on the balcony. That conversation always leads to the happiness they have in the moment with their friendship and things they are grateful for. Alan Shore’s final comment in that part of the conversation was, “I love how you reduce everything in life to… you and me.” Maybe it is as simple as reducing things down to the simplest things that bring us happiness.

What if we began to think of happiness as right here, right now? Let’s start being happy first and realizing our some days and best days are right now. Let’s stop looking for answers, what’s next, and getting there and start enjoying here. Our typical happiness model according to Neil Pasricha is actually backward. He argued in 7 Ways To Be Happy Right Now that we operate using the model that great work plus great success brings happiness. The problem, as we all know is, that as soon as we reach that success we are really not that happy because we are already on to what is next. Pasricha continued to posit that we should start the equation with being happy and then great work and big success will follow. I would add “Balcony time with a friend” to Pasricha’s seven ways to be happy.

Here are three other posts I did reflecting on Boston Legal balcony scenes: Is It Fun Being You?; Do You Have An Inexhaustible Ability To Just Live?; and, Are We Best Friends? Let’s make sure we are taking time line Denny and Alan to enjoy and be happy in our “now.” Let’s all put happy at the beginning!

Manufactured Culture

Tonight in our Central Florida gathering of 3D Leadership in Orlando, Florida we got into a discussion about “manufactured cultures” vs. “organic cultures”. Clearly, just like with food, organic wins out as best. We always talk about how great it is for things to happen organically, but I had really never thought a lot about how detrimental it was for leadership to try and manufacture culture.

Most team members truly try to be honest and try to make the environment a better place. Leadership, conversely, that is inexperienced or questionable results in bad decisions. These leaders then try to manufacture a culture that is contrary to that of the larger organizational community. This leadership lacks tactical and long term strategic vision. Ultimately, this results in a disconnect of culture/morale. Check out this list of top five good leader traits that would lead to an organic culture and top five bad leader traits developed by the participants tonight that would contribute to a manufactured culture:

In order to develop a community with an organic culture, leaders need to understand their own limitations and areas for growth and fix them. Additionally, great organizational communities identify the difference between finger pointing and leading. We must also listen to our long term team members, whose insight has been proven over and over.

Great organizational communities with organic cultures listen to their teams and fix issues right away. There is also always honesty about what is going on in the organization. Additionally, organizations sometimes become very cult like which results in a manufactured culture.

How about you? Are you leading in a way that lets your organizational culture develop organically, or are you manufacturing it?

Leading With A Touch Of Quirkiness

IMG_6293I finished the awesome book Joyful: The Surprising Power Of Ordinary Things To Create Extraordinary Happiness by Ingrid Fetell Lee yesterday evening. It is such a great book that really opened my eyes as to the ways I am already creating joy and need to continue, and the external environments I need to be creating to give rise to inner joy for both myself and others. Two parts of the book had a big impact on me: the idea of playful design bringing joy and not being bound by convention brings joy. Those that know me very well at all know that these are two things that I put into practice almost every day.

IMG_6480Ingrid Fetell Lee taught us to not feel bound by convention; break the mold and bring joy to the world. I believe it is about being a divergent thinker; the ability to generate novel ideas and conjure up multiple solutions to a problem. This is about being creative and thinking outside the box. This celebrates creativity. I have watched this way of operating bring joy to groups doing the divergent thinking and have felt the joy myself when conjuring up new and exciting ways of doing things. I believe we are very guilty in education right now of promoting the idea of one correct answer. This is really promoting when using high stakes summative tests. I get that at some point there has to be convergence of ideas but I believe we take the joy out of learning by not allowing for enough divergence – both in our educational systems and in the workplace. We tend to reward the students who work hard, like learning, are rule followers, but are not going to break any molds or create anything wowful.

Interestingly, childhood creativity has been shown to have a higher correlation to adulthood success than IQ. So, maybe we should create systems in our organizations and schools that value creative, interesting, and innovative answers, rather than the “right” ones. I also believe this mold-breaking thinking allows us to better question ourselves. This gives us the opportunity to be more comfortable with the idea that what we thought we knew could be wrong. This kind of thinking can position us well in our learning, work, and personal lives.

IMG_6481We were also taught in Joyful that being a little quirky and even bring joy. I proved this yesterday when I emceed our Impact Georgia back to school event. I wore my white linen suite that is a little out of character for me. I must say I was looking pretty fly. The look was just enough different from my usual that I believe it brought joy to others which made me feel joyful as well. I also added to the quirkiness by asking a teacher to come up on stage, and I quote myself here, “Take a selfie of us. Make it look like I am holding the camera.” This was of the things I really learned from the book is that joyfulness can be found in some of the most obscure and little things.

IMG_6484I even think about a couple of weeks ago when we were in Alberta, Canada and went to see the worlds largest dinosaur in Drumheller, Alberta, Canada. It was super quirky, but the quirkiness made it so much fun and it brought so much joy that it keeps bringing joyfulness when we look at the two pictures included in this post.

Go ahead and embrace your quirkiness and celebrate creativity!

 

Travel Is Education & BIG Learning

As you know from my previous posts, my family and I are in Calgary, Alberta, Canada right now and have seen and learned a lot. Here are my posts from the previous days:

As you can see, it has been an action packed few days of learning for my family and I. I am speaking and doing a workshop at an education research conference on leadership development here in Calgary and am so glad we came out a little early to do some exploring together.

Yesterday, before the conference we had the opportunity to go to Banff, Banff National Park Of Canada, and Lake Louise. These are two destinations that a person does not want to miss when traveling in Alberta. I am so glad that we have had the opportunity, as a family, to see so many different places and experience different cultures. My son made a comment yesterday about all the new ideas and things he has learned from talking to everyone and taking it all in. This is how we keep the creative juices flowing.

When we are young, like my son Heath, we are still finding ourselves and preparing for our education and career. The skills and experience we gain from traveling can give us life-long personal benefits as well as a leg up in the professional world. I believe traveling, even within one’s state, province, or country builds cultural awareness. Being aware of cultural values and norms is not only fascinating, but can help us understand international issues and conflicts, or even relate to the cultural norms of a foreign business partner. It is an important skill to be able to shift perspectives and see where someone else is coming from. In our globalized world it is so important to be culturally aware.

Yesterday, in Banff National Park Of Canada I learned that they are doing extensive studies on saving wildlife and reducing accidents on the Trans Canada Highway. They are fencing along the road and have built overpasses and underpasses for the wildlife to cross the interstate. Genius! Accidents and wildlife injuries have been reduced. Interestingly, they have found that black bears and cougars like to cross in the underpass and grizzly bears like to use the overpassed. You’ll find a picture of the overpass before this paragraph and a picture of the fencing here:

I get so many ideas when traveling. These inspirations can happen from seeing a sign, talking to a restaurant owner, meeting a local person, or just reflecting and meditating while enjoying the beauty of nature. I believe my creativity and innovative abilities are boosted by just taking in all I can experience. If you’re open and willing, travel will make you an incredibly more well-rounded human being.