Byron's Babbles

How Radical Innovation Happens

The following is a book excerpt from The New Science of Radical Innovation

How Radical Innovation Happens

By Dr. Sunnie Giles

Radical innovation germinates for a long time, surfacing at the critical inflection point when momentum has become large enough (as some would call self-organized criticality). Radical innovation happens when many self-organizing employees experiment profusely and learn—to see how to adapt to the environment best and adjust their behavior iteratively using simple rules. The iterative adaptation based on the results of these experimentation builds the momentum, often well below the radar screen. The employees take cues from the environment in an open-feedback system. Radical innovation is a result of these employees coevolving with the environment in an open system where information for feedback and adaptation flows without friction. Radical innovation is created by an adequate level of random perturbations from the environment and the complex system’s adaptations to them. It often results from accidental, spontaneous recombination of existing ideas and tools.

In the process of this constant adaptation to signals from the environment, employees use simple rules to speed the reaction time, rather than executing with perfect accuracy, because second order change happens as a result of growth of variances or errors from imperfect execution. As such, speed to generate meaningful variances from iterations of trials is more important for radical innovation than perfection.

Radical innovation cannot be planned or choreographed; it can only be fostered and nurtured. Putting someone in charge of an “innovation” department, allocating some budget, and tasking that person with managing the innovation pipeline can only yield incremental innovation, such as packaging innovation or line extension. To maximize chances of radical innovation, the kind that produces 10x improvements, individuals with differentiated, unique expertise, skill sets, and perspectives must be forged in solid connection as a coherent team.

Radical innovation involves a cultural shift and the accompanying changes in HR and leadership practices. Once manifested, radical innovation sustains for a relatively long period, until the next radical innovation redefines industry dynamics. To summarize, I define radical innovation as a serendipitous result of many self-organizing, interdependent employees learning from profuse experiments using simple rules to produce a minimum of 10x improvements. Radical innovation is a specific manifestation of complexity.

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About Dr. Sunnie Giles

Dr. Sunnie Giles is a new generation expert who catalyzes organizations to produce radical innovation by harnessing volatility, uncertainty, complexity, and ambiguity (VUCA). Her research reveals that applying concepts from neuroscience, complex systems approach, and quantum mechanics can produce radical innovation consistently. Her expertise is based on years as an executive with Accenture, IBM and Samsung. Her profound, science-backed insight is encapsulated in her leadership development program, Quantum Leadership. An advisor to the Stanford University Graduate School of Business, she also is a sought-after speaker and expert source, having been quoted in Harvard Business Review, Entrepreneur, Fast Company, Forbes, and Inc.

Dr. Giles’ latest book, The New Science of Radical Innovation, provides a clear process for radical innovation that produces 10x improvements and has been endorsed prominent industry leaders such as Jonathan Rosenberg, Daniel Pink, Marshall Goldsmith and Sean Covey.

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Leading Without Surprises

In Gem #18 entitled, “No One Likes Surprises” in 52 Leadership Gems: Practical and Quick Insights For Leading Others by John Parker Stewart I was reminded that there are three types of news:

  1. Good news
  2. Bad news
  3. No news

Stewart told us that people love good news the most and hate no news. With this I was reminded that no one likes to be surprised unless it is a party, an award, or a call/visit from someone special we haven’t seen for a while.

We need to be reminded of this every so often (probably often). I just had a situation where I did this. It wasn’t really good or bad news (it was a good thing that I was going to be doing) but it was something I needed to discuss with those above me. I had just got busy and had not had the conversation. I was in the wrong here, make no mistake. Let me tell you, I took responsibility and apologized. By the way, it worked out ok because I work with great leaders who understand when you take responsibility for your own actions. It is best to report news at at the first point at which we know it.

“Diplomacy and timing are important; but whenever possible, avoid delaying the sharing of news (however bad) with your boss, your team, or your customers.” ~ John Parker Stewart

Now I know some of you are saying, “yes but sometimes news needs to be timed right.” I get that, but not providing news gives others the opportunity to write the narrative. My experience has been, when we allow someone else to tell and set the narrative of our news it usually is not reported correctly. Can you remember a time when this happened to you?

So, let’s all remember, we really don’t like surprises and report information and news we have whether it’s good or bad.

Improving To Great

In Gem #17 entitled, “Good IsThe Enemy Of Great” in 52 Leadership Gems: Practical and Quick Insights For Leading Others by John Parker Stewart we are reminded that we need to adopt a culture where every aspect of the organization can be improved. “Good is the enemy of great” are the opening words of “Good to Great,” the best-selling iconic book by preeminent leadership and management thought leader Jim Collins.

In order to do this we must surround ourselves with the right people. Collins taught us to have the right people in the right seats on the bus.

Additionally, we need to remember that the journey to great is just that, a journey. This journey should not end. Once you think you are great, you have nowhere to go but down. Very few organizations ever achieve greatness, even though at times leaders and those who they lead may use that term to describe their organizations.

Many times we are blinded by the facts. We get lulled into thinking everything is going great. We must be open to looking at all the brutal facts about our organizations. Let’s take a moment and think about our leadership style and the culture of our organizations. Should any changes be made?

Setting Your Leadership Style

IMG_2258Last evening we did a really cool project during our 3D Leadership Development Program. First of all, the participants were tasked with bringing 10 pictures of leaders that had influenced the participants in a positive way. I must say that all participants put a great deal of thought and reflection into this and all brought their 10 pictures to our gathering. To begin with I had the participants quickly pick four of the leaders and make/draw/create their own person Mount Rushmore with the four most influential leader examples in their lives. These turned out really cool and I have included some pictures of the personal Mount Rushmores that were created, here:

IMG_2254IMG_2255In the discussion afterward, the participants explained how tough it was for them to just pick the four influencers for the original Mount Rushmore. Creating that frustration of only picking four was by design. It is very tough to only pick four for a Mount Rushmore. At the same time we need to realize that our influencers come and go. Also, our influencers have different levels of influence at different times. In other words, as we take our journey of leadership, our role model can, or maybe need to, change. This is why I love reading about a diverse group of leaders. For example, right now I am reading about President James K. Polk. I don’t think he would make my current Mount Rushmore, but I am certainly learning things from his leadership style I can use. Some of them are things I have learned to not do, or stop doing. This is certainly important to our development. The bottom-line is that our personal Mount Rushmore should be continually changing. More importantly, we should constantly be studying and looking for new candidates for our own version of Mount Rushmore.

IMG_1857I have to admit, the idea for for this activity came from my own desire to have a drawing made of what would be my personal Mount Rushmore. Originally, I thought I would have the Wright Brothers, Gene Simmons (KISS), Patrick Henry, and Thomas Edison. But, then I started wanting President Ronald Reagan, Walt Disney, President Harry Truman, et cetera. Honestly, I couldn’t decide so it never got done. In fact the person I wanted to do the drawing told me that it can’t be fixed, it needs to be fluid. In fact he suggested it should be a Mount Rushmore frame with no pictures and then I should have a bunch of magnet pictures to move in and out. Additionally, as new influencers come on, they can be added.

I’ve got to tell you, it really impacted me to see my picture on one of our participant’s Mount Rushmore. Others in the cohort were also on others’ Mount Rushmore’s or leadership mosaics (described next). This really caused me to think about and ask the question of “Am I worthy of this?” Particularly, when I was right next to Jesus on Mount Rushmore. See picture here:

IMG_2253After that activity and share out, I had participants go back and create a leadership mosaic using all 10 pictures/leaders. Here is what I asked them to do:

•Place a tear sheet on the wall
•Now create a collage with all 10 pictures
•Be creative so that the 10 individuals you selected are incorporated in a way that tells a story.
•Now gallery walk
•Place at least one comment on each
•Popcorn out things that jumped out at you

I have to tell you, this was impactful. There were individuals who teared up while looking at the 37+ mosaics that were created. It was amazing. Here are a few examples:

IMG_2256IMG_2257We then had a very impactful discussion about leadership style and influence. Then one of our always thoughtful and very engaged participants, Christopher Scholl, from Langtree Charter Academy Upper school spoke up and said, “What really struck me was how different everyone’s mosaics are, but everyone completed the assignment correctly, did everything we were supposed to, and all were very impactful.” We then had a discussion about this. Chris went on to say, “As leaders we need to lead more like the way you set up this activity. We need to lay out the vision, but how our teams and those we lead get there or what the final product looks like really does not matter and needs to be theirs to own.” Wow, this was an awesome discussion that came out of this. It really is intent-based leadership being described at its best. David Marquet would sure be proud. Get all the team developed in the technical skills necessary (otherwise it is chaos) and then let them do their jobs and tell you, the leader, what they intend to do. This will truly drive innovation and creativity. And…HELLO…it means the decisions will be made right where the data is being created.

It was also discussed how we must also create space like this for our students to be able to have the autonomy to create and not have to always turn in assignments where every child’s work looks exactly the same. This is why I am such a big believer that we should be looking at student outcomes and transferable skills. In fact, we should be changing our whole school accountability models to look at outcomes instead of outputs or the inputs.

The whole point of the personal Mount Rushmore and leadership mosaic activities was for participants to take a deep personal and reflective look at their personal leadership style. Keep in mind that leadership style is different than leadership skills, theory, and tactics. To me, leadership style focuses specifically on the traits, behaviors, and personalities of leaders. In my opinion, no one should ever let anyone determine their leadership style for them. Leadership styles can be broken down in several different ways depending on what information is being looked at. There are many ways to define styles, such as: being charismatic, participative, situational, transactional, transformational, adaptive, disruptive, loud/boisterous (like me), quiet or servant-like. One more way to differentiate leadership styles is according to whether leaders are task-oriented or people-oriented. Task-oriented leaders are said to have a considerate style and people-oriented leaders an initiating-structure style.

So why was it important for us to take a deep look at our own personal leadership style and recognize those we learned those skills from. Since organizations are always striving to find great leaders that can lead them to success, much effort has been put forth into finding out how they operate. More specifically, organizations are trying to identify the characteristics and behaviors associated with the best leaders. As a result, many leadership theories have been developed over the years that attempt to explain what makes a leader great. Organizations figure if they can identify the traits that make a successful leader, they cannot only identify potential leaders more readily, but also can hone in on those specific skills for improvement. While I agree with all of what I am saying here, I also want to make sure we do not lose sight of the fact that leadership style should be an individual thing. I certainly would not want a world where all the leaders looked and acted exactly the same. I do have some leaders, however, I would love to know who the world is on their Mount Rushmore and who they are using as a role model. Ill bet you have some you are wondering about too.

I challenge those reading this post to reflect on who is on your Mount Rushmore or your leadership mosaic. Most importantly, I encourage you to reflect on whether you are worthy of being on someone else’s Mount Rushmore or leadership mosaic. Thinking about being on someone else’s Mount Rushmore is not egotistical or vain; It is, again, about reflecting on our worthiness of being a role-model of leadership influence. I would love to have some replies of who you would put on your personal Mount Rushmore and why.

Organizing

The following is an excerpt from The Essentials of Theory U

Organizing

Guest post by Otto Scharmer

Global organizations are a new species on the face of our planet—a species that in less than two centuries has progressed to rule the world. Organizations are essentially geometries of power. They structure our collective decision making. When we look at the evolution of organizations, we see four different stages: centralized, decentralized, networked, and eco-system, which reflect different stages or qualities of how organizations operate. Again, the art is to develop tools that allow the organization to change and evolve into these different stages, depending on what is needed.

Centralized

In 1.0 organizational structures, decision-making power is located at the top of the pyramid. It is centralized, top-down, often with formalized roles. These 1.0 structures work well as long as the guy (or core group) at the top is really good and the organization is relatively small and agile. However, once organizations or companies begin to grow, they need to decentralize in order to move decision making closer to the markets, customers, or citizens. The resulting 2.0 structures are defined by both hierarchy and competition.

Decentralized

In a 2.0 organizational structure, decentralization enables the source of power to move closer to the periphery. The result is a functionally, divisionally, or geographically differentiated structure in which decisions are made closer to the markets, consumers, communities, or citizens. The good thing about 2.0 structures is the entrepreneurial independence of all of its divisions or units, its accountability, and its focus on meritocracy. The bad thing is that no one is managing the interdependence, the white space between the units. Which brings us to 3.0 structures.

Networked

In 3.0 organizational structures the source of power moves even farther from the center. It originates from beyond the traditional 501-71384_ch01_5P.indd 48 1/17/18 1:59 AM The Matrix of Social Evolution 49 boundaries of the organization. The result is a flattening of structures and the rise of networked relationships. Power emerges from the relationships to multiple stakeholders across boundaries. How many people report to me matters less than the quality of my stakeholder relationships inside and outside the organizations, or how many people follow me on Facebook and Twitter. A good thing about 3.0 structures is empowerment and networked stakeholder connections. A bad thing is the increased vulnerability in the face of disruption or being sidetracked by vested interests, because small groups can organize their lobbying activities much more easily than large groups.

Eco-system

Finally, 4.0 structures, or eco-system structures, operate by connecting and cultivating the entire living eco-system that is organized around a shared purpose. “Swarm” organizations and Agile or Tealbased organizations are all based on self-organizing circle structures in the context of shared purpose and institutional interdependency. As the decision making is being pushed even further to the frontline of organizations (empowering), these flattened and fluid structures of decision making only work well to the degree that the mindset of the participants has shifted from ego-system to eco-system awareness. This means that the decision-making circles develop the capacity to act from local knowledge while being aware of the cross organizational interdependency and aligned by a shared purpose.

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More about Otto Scharmer
Otto Scharmer is a Senior Lecturer at MIT and co-founder of the Presencing Institute. He chairs the MIT IDEAS program for cross-sector innovation that helps leaders from business, government, and civil society to innovate at the level of the whole system. He is the author of Theory U (translated into 20 languages) and co-author of Leading from the Emerging Future, which outlines eight acupuncture points of transforming capitalism. His latest book, The Essentials of Theory U: Core Principles and Applicationsilluminates the blind spot in leadership today and offers hands-on methods to help change makers overcome it through the process, principles, and practices of Theory U.

In 2015, he co-founded the MITx u.lab, a massive open online course for leading profound change that has since activated a global eco-system of societal and personal renewal involving more than 100,000 users from 185 countries. With his colleagues, he has delivered award-winning leadership development programs for corporate clients and co-facilitated innovation labs on reinventing education, health, business, government, and well-being.

Seek It with Your Hands: Integrate Head, Heart, and Hand

The following is an excerpt from The Essentials of Theory U

Seek It with Your Hands: Integrate Head,
Heart, and Hand

By Otto Scharmer

As the master coach puts it in the novel and 2000 movie Bagger Vance when helping a golfer who has lost his swing: “Seek it with your hands—don’t think about it, feel it. The wisdom in your hands is greater than the wisdom of your head will ever be.”

This is of course what artists have always known. Erik Lemcke, a sculptor and management consultant from Denmark, once shared with me his experience:

After having worked with a particular sculpture for some time, there comes a certain moment when things are changing. When this moment of change comes, it is no longer me, alone, who is creating. I feel connected to something far deeper, and my hands are co-creating with this power. At the same time, I feel that I am being led with love and care as my perception is widening. I sense things in another way. It is a love for the world and for what is coming. I then intuitively know what I must do. My hands know if I must add or remove something. My hands know how the form should manifest. In one way, it is easy to create with this guidance. In those moments I have a strong feeling of gratitude and humility.

My hands know. That is the key to operating on the right-hand side of the U. Moving down the left-hand side of the U is about opening up and dealing with the resistance of thought, emotion, and will. Moving up the right-hand side is about intentionally reintegrating the intelligences of the head, the heart, and the hand in the context of practical applications.

Just as the inner enemies on the way down the U deal with the Voice of Judgment, the Voice of Cynicism, and the Voice of Fear, the barriers on the way up the U are the three disconnected ways of operating:

Mindless action: executing without learning

Action-less mind: analysis paralysis

Blah-blah-blah: oversharing, talking without embodied change

The three barriers share the same structural feature: Instead of balancing the intelligence of the head, heart, and hand, one dominates (the head in analysis paralysis; the will in mindless action; and the heart in oversharing).

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More about Otto Scharmer

Otto Scharmer is a Senior Lecturer at MIT and co-founder of the Presencing Institute. He chairs the MIT IDEAS program for cross-sector innovation that helps leaders from business, government, and civil society to innovate at the level of the whole system. He is the author of Theory U (translated into 20 languages) and co-author of Leading from the Emerging Future, which outlines eight acupuncture points of transforming capitalism. His latest book, The Essentials of Theory U: Core Principles and Applicationsilluminates the blind spot in leadership today and offers hands-on methods to help change makers overcome it through the process, principles, and practices of Theory U.

In 2015, he co-founded the MITx u.lab, a massive open online course for leading profound change that has since activated a global eco-system of societal and personal renewal involving more than 100,000 users from 185 countries. With his colleagues, he has delivered award-winning leadership development programs for corporate clients and co-facilitated innovation labs on reinventing education, health, business, government, and well-being.

A Better Boss Stays Engaged

Guest post by Mark Miller

In the Talent Magnet, we established how important it is for leaders to Demonstrate Care. The well-worn axiom is true: People don’t care how much you know until they know how much you care. According to Top Talent, this is a highly valued trait of the women and men they want to work for.

What other attributes or best practices are often associated with a Better Boss? Well, there are some things leaders can delegate, and there are others we cannot. The second expectation of a Better Boss underscores this truth. Top Talent expects their leaders to Stay Engaged.

The following is an excerpt from the Talent Magnet Field Guide co-authored with Randy Gravitt.

Why do some organizations prosper while others plateau? The answer is usually found in how well they are led and in how much talent they have. As the leader, you have the ability to impact both. But in the eyes of your people, your ability to lead well is contingent on your level of engagement. A Better Boss must Stay Engaged.

Whenever we hear the word engagement it often brings to mind a wedding proposal. But great marriages are not built on a one-time engagement day. No, both the bride and the groom must remain engaged if a relationship is to flourish over time. The same is true for leaders. If they really hope to attract Top Talent and keep them energized over time, the leaders themselves have to show up – ready to contribute.

To be a Better Boss, your presence is required – not every minute of every day, but your presence must be felt. You must remain involved and stay grounded in reality. Leaders demonstrate involvement in many ways. Staying focused in meetings, listening to the opinions of others, being willing to do real work, and taking ownership when things go wrong communicates a strong message to your team.

Your responsibility is to fully lean in and Stay Engaged. When you do, you meet one of Top Talent’s most often stated expectations of their leaders: Showing up in reality – never just going through the motions.

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About Mark Miller

Mark Miller began his Chick-fil-A career working as an hourly team member in 1977. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, Mark has steadily increased his value at Chick-fil-A and has provided leadership for Corporate Communications, Field Operations, and Quality and Customer Satisfaction.

Today, he serves as the Vice President of High-Performance Leadership. During his time with Chick-fil-A, annual sales have grown to over $9 billion. The company now has more than 2,300 restaurants in 47 states and the District of Columbia.

When not working to sell more chicken, Mark is actively encouraging and equipping leaders around the world. He has taught at numerous international organizations over the years on topics including leadership, creativity, team building, and more.

Mark began writing about a decade ago. He teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do (2007). More recently, he released Chess Not Checkers (2015), and Leaders Made Here (2017). His latest is Talent Magnet: How to Attract and Keep the Best People (February 2018). Today, over 1 million copies of Mark’s books are in print in more than two dozen languages

How Do We Change This World?

IMG_2188This morning as I was driving to visit with my mom I was listening to my favorite band, Alter Bridge. I would argue that no group has a line up of more inspiring songs. If you disagree, let’s have that discussion because I would love it, but that is not the point of this post. One of my top five songs from Alter Bridge is “Rise Today.” The main lyric of the song says, “I Wanna Rise Today And Change This World!” How can you not be inspired by that? But then as I sat with my mom, I got to thinking about what it, or what does it, mean to “rise today and change this world?” Particularly, when we all have different ideas of what it means to change the world.

img_0666Then I remembered what Leo Tolstoy, the Russian novelist, so famously wrote: “Everyone thinks of changing the world, but no one thinks of changing himself.” This got me thinking that if we really want to change the world we need to think and act on changes that we need to make to ourselves. Tolstoy’s dictum is a useful starting point for any leader engaged in organizational change that will change the world. I’m convinced that organizational change and changing the world is inseparable from individual change. Most change falters because individuals overlook the need to make fundamental changes in themselves.

There are a few pieces of the lyrics of “Rise Today” that really hit home as I was reflecting on the question of what it means to change the world. Here they are:

  • Have we lost our way tonight?
  • Have we lost our hope to sorrow?
  • Feels like we’re all alone, running further from what’s right
    And there are no more heroes to follow
  • Hope we find a better way before we find we’re left with nothing
  • Seems to me that we’ve got each other wrong. Was the enemy just your brother all along?

Research shows that half of all change efforts for transformational change fail either because leaders don’t act as role models for change or because people defend the status quo. Let me tell you, I have experienced this a lot lately. So as I think deeply about the five phrases I pulled from the song, it really comes down to something I learned from my studies at the Harvard Graduate School of Education: Technical vs. Adaptive Leadership. The problem is we view most things as technical challenges and they really aren’t. Technical leadership is just about applying the solution we already know to apply. An example I can think of right now to illustrate the difference is with budgets. Most think doing a budget is just a math problem – tweak here, tweak there, presto… done. That would be a technical challenge. But, with all budgeting, difficult discussions, trade-offs, staffing changes and re-deployments, and disappointments happen—this is the adaptive leadership work.

“Adaptive leaders learn to live with unpredictability. They spend less time fretting about the inability to establish a routine or control the future and focus more on exploiting opportunities.” ~ Dr. Leonard Wong
Therefore, if I want to be an adaptive leaders and truly change the world I must go through the continual process of challenge, adaptation, and learning, which readies me for the next challenge. It also challenges me to examine whether, as Alter Bridge’s song says, whether “the enemy was just [my] brother all along.”  If we want to be adaptive leaders we need to hone the following skills:
  • Be able to consider diverse and conflicting views in all situations.
  • Be able to operate with autonomy under a general framework (and not just look for the easy way to be compliant).
  • Model great behaviors as being both technically and and tactically proficient.
  • Be mentally flexible and agile.
  • Recognize and be able to navigate the gap between the way things are and the desired state.
  • Understand there are multiple perspectives on the issue.
  • Remembering that new learning will absolutely need to happen.
  • Knowing that resistance will be triggered in stakeholders.

So, if we are going to change the world we know that behaviors and attitudes will need to change. The tough part is people with the problems are key to solving the problems. And, those groups will have varying opinions on solutions. Thus, why I believe the lyric, “Seems to me that we’ve got each other wrong. Was the enemy just your brother all along?” is so appropriate. We must also remember that with adaptive leadership, old ways need to change, and that will create a sense of loss for some (or a lot).

As I reflect on rising today to change this world, I believe we must, as leaders, not miss thinking, “What’s good, right, and just for everyone?”

Leaders Never Fully Ripen

IMG_2177Gem #11 entitled, “When You’re Green You Grow. When You’re Ripe You Rot” in 52 Leadership Gems: Practical and Quick Insights For Leading Others by John Parker Stewart reminded us that when we quit learning and growing we become like an over-ripe apple and rot. This is an interesting topic because we do not want to just continue to be a green apple that has not ripened in certain areas and is not good for anything, but we do not want to ever take the attitude we have arrived – or ripened, so to speak – and we have nothing else to learn. I believe we need to look at this in terms of having “green apple” traits and “ripe apple” traits. We will always have those things, “green apple traits,” that we need to work on, grow and mature in, and develop. In other words we need to be participating in our own personal and professional growth to ripen. What we do not want to do is just be content to fully ripen where we are. Personally, I do not ever want to quit learning, or arrive.

“Look for ways to improve any aspect of  your capabilities and skills. Stay fresh and green. Like good fresh apples, you will be in high demand.”  ~ John Parker Stewart

img_1749How sad is it that I have literally heard people say, “I have many years experience and am old enough that I don’t need to participate in professional development activities”? I guess these people think time is standing still, but really they are becoming over-ripe rotten apples. Being a leader means being willing to continually grow and develop. If we don’t want to become over-ripe we must develop our insights about ourselves and our areas for growth.

Servant Leadership; Not Just Cliche`

Servant Leadership in Action: How You Can Achieve Great Relationships and ResultsServant Leadership in Action: How You Can Achieve Great Relationships and Results by Kenneth H Blanchard

My rating: 5 of 5 stars

I began reading Servant Leadership in Action from a somewhat jaded view. It had seemed to me that the term and thought of servant leadership has become somewhat of just a cliche`. I have watched leaders become doormats in the guise of being a servant leader. Or poor leaders making the excuse of not producing because of being a servant leader. This book reminds us that servant leadership is about influence and action and not just cliche`. My favorite thing about this book is all the great leaders that Ken Blanchard had write chapters, or really essays, that are collected in the book. I have read most, if not all, of the books by many of the chapter authors in this book. It is a great review of many of the great leaders of our time. We are guided through how to truly be a servant leader to those we serve. We are taught that servant leadership is about relationships and a desire to lift up those around us. Great leaders, we are reminded, are always looking for ways to develop and advance those in their organizations. This book is designed in six sections to help us understand how to do this. Additionally we are given exemplars that have been lifted up as the models for servant leadership. If you want to do more for the people you serve and care more about people, then read this book to learn how to empower them to use common sense and good judgment. you want to start catching people doing the right things, and great things, read this book!
~Dr. Byron L. Ernest

View all my reviews