Byron's Babbles

Boom! Hang On Tight! Oooooh So Close! Woohoo! Go Enjoy Your Time!

“Boom! Hang on tight! Oooooh so close! Woohoo! And… Go Enjoy your time!” were all descriptors I was receiving on my phone last night in Murray, Kentucky. We were at Mister B’s Pizza and Wings. Because of the need for physical distancing this great restaurant has an app that tells you where you are in the seating process. Once we gave them our number, a text was sent with a link to our personalized app. It gives you how many parties are ahead of you and an approximate time for seating. Genius, right? It also gave us the menu so we could be thinking about that.

I loved the descriptors along the way:

  • Boom! Let me know we were in the system and to click on the app
  • Hang On Tight! Meant we had one party ahead of us.
  • Ooh So Close! Meant we were next.
  • Woohoo! Was our text telling us they were ready for us.
  • Go Enjoy Your Time! The app’s message telling us they were ready to seat us.

Now, I know some of you are saying, “Big deal, Byron! Other restaurants do that too.” I get it. Others use QR codes to go to their menu, but I just thought the descriptors and the design of the app was cool. It may have also been the fact that we were eating at my son’s favorite go to place (data shows he can eat 15 Mister B’s famous buffalo wings in one minute – I guess there was a contest) in the home of Murray State University.

My point here really is just how far we’ve come during this, as of today, 155 day journey of the COVID-19 Global Pandemic. Business have adapted and created new ways, including our experience I described above, to enhance the customer experience; while at the same time doing their best to keep us safe. Those of us in the education world are constantly navigated the fluidity of school no longer being a place. And, individuals and families are making adjustments we never dreamed of.

I believe we need to take a moment and acknowledge and appreciate some of the great things that have been done during these 155 days, such as:

  • Telephone befriending services to keep communities together
  • Supermarkets, banks, and other businesses offering “elderly/senior only” times for shopping.
  • We’ve become comfortable having virtual gatherings where we can come together globally without the expense and fuss of travel (I had the opportunity to spend and hour and a half with neighbors from 42 different countries, recently). We wouldn’t have even thought of that a few years ago.
  • Finally, leaders are realizing working remotely can be effective. Let’s face it, big egos are the only reason for fancy buildings, offices, and “places” to work in many cases.
  • Our abilities to provide professional development have improved greatly – the way we time them out, delivery, access to more people, et cetera.
  • Creative money raising events
  • Creative virtual concerts with some of our favorite artists. Some great artists, like Mark Tremonti, send out regular clips of personal recorded music with a message. In some ways we can feel closer to these artists than ever before.
  • A chance to break routine and restructure our lives. We’ve gotten back to do some of the things we want to do, but never had the time to.
  • We have learned to access culture without having to travel.
  • Demand has made the internet providers make improvements; along with all technology providers.
  • Educators have been allowed to be, and have risen to the challenge I might add, creative.

I know we all want the Pandemic to be over, but I believe we need to take a moment and celebrate the accomplishments from around the world. This has given us a chance to grow and improve in so many ways as a global community. Let’s not ever fully go back to the way it was 155 days ago – let’s keep the improvement momentum going and strengthen our community. Let’s keep asking, “What can we create together?” Perhaps the biggest positive emerging from this crisis, though, is the realization that we humans are capable of global, collective action. If the stakes are high enough, we can take on these challenges together and, most importantly of all, rapidly abandon business as usual. I would love to hear about other positives you believe should be added to the list.

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