Don’t Freak Out Till You Leave The Room!
I get to work in a lot of spaces where different technology is used for projection and audio. For the most part I pride myself in being pretty low maintenance. I always try to get myself up and running and do my own troubleshooting. This past week for facilitating the National FFA Teacher Ambassador training we start the week with one screen and progress to four screens. Our tech person, Andy, for that event is the greatest. He always remembers me (relationship) and he knows the little quirks (personalized) that my computer has. When we move to multi-screens my adapter does not work. It works everywhere around the world (literally) except our four screen setup. The day I walked in to hook up for four screens system Andy was there. He said, “I marked this adapter and know it is the one that works for you.” Now, if that is not individualized service, I don’t know what is! That’s also the power of relationships.
Andy has never said, “Well Byron, the problem is you have a Mac.” If you want to make me mad that is what you say. Stupidest comment ever. Like I’m going to Amazon and instantly get a PC! Anyway, Andy is always super calm and is always able to make adjustments to make everything work. I shared with him that there are some places I walk into and am stressed till everything works. We I walk into an event with him I am stress free, set everything up, and if it works, great; if it doesn’t work, Andy’s immediately got my back.
It is truly about how we show up. Do we show up looking at the problem? Or, do we show up looking for the solution? This reminds me of MacGyver. Remember him? He didn’t freak out; he looked for solutions. This all reminded me of a post I did in 2019, MacGyver Intersectional Leadership. I asked Andy what the key was to his success as a technology specialist. What he said was awesome: “Don’t freak out till you leave the room!” Good advice!
Byron's Babbles 
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