Byron's Babbles

Good Done Right

Posted in core values, Global Leadership, Leadership, Leadership Development by Dr. Byron L. Ernest on September 5, 2021

Most of you know the story of Wendy’s. For those that don’t, click here. I’ve been doing quite a bit of facilitation of learning around core values lately and it has caused me to keep an even closer eye out for those that are walking the talk. I already blogged about DryBar in Core Values Are The Heart & Soul. Then, last night I pulled into the local Wendy’s drive through and was reminded how important it is to have shared core values and have our personal core values match the organizations we are a part of. I’ve always been impressed with this particular Wendy’s location. Everyone always seems so happy and they always get your order right; even down to getting the extra sauce you ordered in the bag. At this Wendy’s you don’t have to check it. For those from Wendy’s reading this, click here for the actual store and location.

Here’s the deal: when I was paying last night, the young man said, “How’s your day?” I said, “Couldn’t be any better. Thanks for asking. How’s your day?” He said, “Mine couldn’t be any better, I love being here!” I was a little blown away, because typically you get the answer, “Well, in one hour 31 minutes and 17 seconds when I get off work it will be a lot better.” But, no, not in this case. The young man liked being there. So I said, “Please tell me why you like being here so much?” I explained that I teach about this stuff and really wanted to know. He explained, “I really enjoy being here. My team is made up of really cool people and we help each other. I’m learning a lot and get to meet great people.” Need I say more about why this Wendy’s always seems to get things right with friendly and helpful team members?

Could it be they are living the Wendy’s core values of “Do the right thing, treat people with respect and give something back.” So many places have core values posted on the wall, but that’s where they live. No one in the organization lives them, especially not the top leadership, in many cases. Let’s take this as a reminder to live out what we value.

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