Byron's Babbles

Get People Talking, Not Just Walking!

Kaleidoscope: Delivering Innovative Service That SparklesKaleidoscope: Delivering Innovative Service That Sparkles by Chip R. Bell

My rating: 5 of 5 stars

By using the metaphor of the working end of a Kaleidoscope, this book teaches us about the core characters of value-unique service: enchantment, mercy, grace, trust, generosity, ease, truth, alliance, and passion. Just like the colorful glass pieces in the end of a Kaleidoscope, the core characters don’t change, but can be moved around to fit the needs and personal development of team members in order to deliver great service experience.

~Dr. Byron L. Ernest

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