Work Like a MacBook
I catch myself saying, “We need to work more like a MacBook” all the time. I am such a believer in the streamlined and simple approach that Steve Jobs gave the world when designing Apple™ products. It is the same surface level simplicity with back-end oomph (OS) that I want for the schools that I lead. To me a streamlined process means fewer errors and delays. I touched on this some in my 2012 post Lead “Like a MacBook Pro.” Click here to read that post. In that post, the comment is made, “With a Mac what used to take three or four steps with a pc will only take a single step with the Mac!” That’s really how I believe everything should run in an organization.
So, why would we not want the organizations we lead to have all the features I believe Apple™ products bring to the table? Here are a few of the top ones:
- Easy/automatic integration between devices (iPhone, iPad, MacBook)
- Streamlined, single step processes
- Home/individual content creation is excellent (iMovie and Garage Band specifically)
- Joyful buying experience and after sales care
- Very high build quality, premium materials and components, and generally great customer service when an error does occur
Think about it. If we achieved these things in the organizations we lead, there could not help but be great things happening.
It gives me great angst when there are times when the process involves one person doing something or collecting information only to pass that information to someone else to enter somewhere else – Why do we do this to ourselves? Many work processes are developed on an ad hoc basis out of necessity and become the standard model for getting work done. In many cases, there is already collective wisdom within your organization on how to improve the work flow, but it is extremely difficult for any one person to make a change in a work process without the opinions and involvement of other employees and leaders. Great leaders request input about streamlining efforts from anyone in the work-flow chain. Seek their opinions about how to improve efficiency.
One thing that I try to pay close attention to is how employees improve their own part of the process. Many times people will naturally streamline their own portions of a work flow, simply to defeat tedium. This is not a bad thing, but sometimes this streamline for an individual causes extra processes somewhere else. Rule of thumb: Aim to make the work flow efficient, but not your people. This will in turn create efficiency for the organization and ultimately all of those you lead and not just a select few. Implementing streamlined work flow improvements, starting with the obvious low-hanging fruit that is a usual part of any work flow process is a great place to start.
Take a look at the processes, reporting protocols, and all the work your people and organizations do and see if there are ways you can streamline like a MacBook to a single step instead of two or three.
Career Readiness for All?
I had the privilege of meeting and hearing from Dr. Nancy Hoffman of Jobs for the Future yesterday at our fourth Panel to Study Alternatives to the ISTEP+ Program Test. Our objective of having Dr. Hoffman was to discuss how we assess career readiness under the Every Student Succeeds Act (ESSA). I really saw a great deal of the value in the information she was presenting to us and wanted to share. Here are some facts she started with:
- The unemployment rate among Hoosiers age 16 to 19 year old is about 15%.
- Missing out on jobs during the late tees can have negative effects throughout a person’s working life.
- A young person who doesn’t get work experience between 16 and 19 is missing a major developmental experience.
- The economy suffers because of the above bullet points.
I was also struck by the idea of disconnected youth: those who are not in school or working – “have lower wages and marriage rates, higher incarceration and unemployment rates, worse health, less job satisfaction, and eve less happiness as adults than people who did not experience youth disconnection. Just as early successes breed optimism, early setbacks plant the seeds of hopelessness.”
“It’s not just about young people: The economy needs prepared young people.” ~ Dr. Nancy Hoffman
- Far too many young people complete a postsecondary degree/credential.
- STEM fields hold promise; employers struggle to find skilled employees.
- High school is not working for far too many young people
- Careers increasingly require postsecondary education and work readiness skills and experience.
- Education workforce, and economic development are inextricably connected.
“In my utopia, all high school students would have a structured work experience – just as 70% of young people do in Switzerland.” ~ Dr. Nancy Hoffman
Indiana is ahead of most states in having a law requiring career readiness activities starting in elementary school. Indiana has a career readiness definition which includes all students. Additionally, Indiana has career exploration courses. We provide Career and Technical Education (CTE) dual enrollment and we have strong CTE results.
Here are some questions that states need to be asking and addressing:
- What is the state’s definition of career readiness?
- Does the state want to focus on all students or exclusively CTE students?
- Are college and career preparation the same or different?
- How should various options be valued and weighed?
Too Tall Leadership
Leadership, an act or series of acts that moves people in a certain direction can no longer be displayed by a lone giant or heroic individual. As you know I believe that leadership can come from anyone who displays leadership as an occasional, discrete act of influence, anywhere and at anytime necessary. Yes, a leader must provide direction, but the person at the so-called ‘top’ isn’t the only person who can provide it. More importantly, this is not the only person that should be providing it.
Many times, and wrongly I might add, we consider that the ideal leader has vision, charisma, integrity, emotional intelligence, an inspiring delivery and sterling character. But if there are leaders who don’t fit this image, then we cannot use our ideal to define leadership in general. Too many times we make leaders out to be giants. Providing direction is still a core role of leadership. However, leaders can provide only a portion of it. Leadership can also be provided by all employees, where its meaning shifts from deciding new directions to influencing others to accept a new direction.
In this week’s entry, Lesson #8, titled “Two Friends and a Giant” in 52 Leadership Lessons: Timeless Stories For The Modern Leader by John Parker Stewart the topic was the large Sequoia Redwood trees. The story was about the Chickaree and the Wood Boring Beetle. Both use the Sequoia cones as food sources and this allows new trees to grow. In other words the big giants need others to step up and be part of carrying on the species. It takes the team to make this all work.
“As soon as you are too tall to let a small one help you, you are doomed to extinction.” ~ John Parker Stewart
Leadership does not have to happen from giants at the top. Leadership shown by outsiders or bottom-up does not entail occupying a particular role, being a certain type of person, or using positional authority to make decisions. It means creating an environment where everyone is a leader. When, what I call a ‘street level’ innovator, promotes a new product to management, leadership is shown bottom-up. I believe that information should flow up as opposed to the other way around. Decisions need to be made as close to ‘street level’ as possible. We need to find direction regardless of its origin. Everyone is a leader, so anyone with a better idea can influence change.
The Leadership Tower: A Classic Jenga Model
I recently got a very cool gift from a group of Hoosier Academies Network of School’s teachers. The teachers took Jenga® pieces, signed them, and then glued the tower together. This was such an appropriate and appreciated gift because of how much we use the Jenga® theme, and the fact that they built something to give to me. For those that know me well, know that I am a believer in creating models and building when do professional growth activities. In other words, I strive not to use technology and presentations. I was deeply moved by the gesture and have picked a special place in my office for this.
You all know what Jenga® is, right? That’s the game where you start with 54 wooden pieces stacked in 18 alternating rows creating a stable tower. Every move from that point on destabilizes the tower as pieces are removed from inside the structure to place them on top growing it taller and taller until it eventually topples. Many times when we play we just pull pieces till someone (the loser) makes the tower fall. As I looked at the tower I had been given, I thought about the powerful metaphor Jenga® is as a leadership model. I have blogged about it before in Jenga Masters Leadership. Click here to read the post. This time as I was viewing the tower I thought of a new aspect. I viewed the tower as a model of change and strategy decisions.
As a leader, are you building towards a cohesive vision for the future of your organization? Or, are you just pulling blocks out and placing on top of the tower, hoping the structure does not topple over?
Being A Multiplier
Lesson #7 in 52 Leadership Lessons: Timeless Stories For The Modern Leader by John Parker Stewart was titled “Chains and Ribbons.” It was the story about how circuses used to restrain elephants by putting a chain on their leg attached to a stake at a very young age when the chain and stake would actually restrain them. An adult elephant could easily pull up the stake, but he has been conditioned that he can’t. In other words he had been conditioned to the restraint. This can happen to those we lead too. If we chain our people down, they get used to the restraint and then their innovation, creativity, collaboration, and self-motivation go away.
Employees who don’t self-start, make decisions on their own, give input, get feedback, and grow as people with purpose, eventually suffocate under micro-management and lose the will to contribute meaningfully. Top-down bosses are notorious for killing intrinsic motivation. Then, good employees are turned into order takers. These same employees then tend not to exercise one of the better traits that we want in those we lead – being a self-starter. Great leaders are present and in the moment. They don’t need to talk over others to get their point across.
Great leaders care less about flaunting their own IQs and more about fostering a culture of intelligence in their organizations. Under this type of empowering leadership these leaders become “multipliers.” Employees don’t just feel smarter, they become smarter. I believe in shifting the responsibility for thinking from myself to those I lead. As a multiplier I work at taking the time to understand the capabilities of each individual I lead so that I can connect employees with the right people, the right opportunities, and hyper personalize their personal growth. This enables an organization to build a virtuous cycle of attraction, growth, and opportunity.
Are you restraining those you lead? How can you empower your people to collaborate in a culture of excellence that encourages dissent, growth, innovation, and creativity? Go out and be a multiplier by explicitly giving people permission to think, speak, and act with reason.
My New Leadership Talent: Spinning Plates!
Coming to grips with the multiple parts to any organization is invaluable for leaders trying to keep their people and priorities in balance at a time when cultural and leadership change sometimes seems an existential imperative. Just as a circus performer deftly spins plates or bowls to keep them moving and upright, so must leaders constantly intervene to encourage the sorts of behavior that align an organization with its top priorities. Masters in this circus manipulation art can barely keep 100 plates spinning at a time. How many plates can any harried player-manager handle? Typically, less than a dozen.
Today, for the first time in my life I did a plate spinning act for our entire school staff. I had been using the metaphor for a few months now because of all of the things we have going on. In fact, I would many times just make a motion like I was spinning a plate. Therefore, I decided in my opening session that I would spin plates. For being my first time it went very well – I think. I even used the act introduce our newest administrators by passing them a poll with a spinning plate as an act of passing the torch, so to speak. The plates really represent all the facets, initiatives, paradoxes, parts of an organization a leader must be focused on. Spend to much time on one plate and the others fall. Left too long without attention, they run out of energy, start spinning out of control, and may come crashing to the floor. Personal development, coaching, performance management, addressing team dynamics, and reinforcing objectives are all forms of plate spinning. The leader must find the exact right balance.
Embracing the paradoxes can be uncomfortable. Yet the act of trying to reconcile these tensions helps leaders keep their eyes on all their spinning plates and identify when interventions are needed to keep the organization lined up with its top priorities. I believe approaching leadership much like plate spinning makes it possible to avoid the frustration of many leaders I’ve witnessed, who pick the extremes by either trying to stifle complex behavior by building powerful and rigid top-down structures, or by looser, more laissez-faire styles of management that expose the messy realities of human endeavor. Far more centered and high performing, in my experience, are those leaders who welcome the inconvenient contradictions of organizational life.
This is why I am such a believer in engagement and empowerment of everyone on the team. With an intent-based leadership philosophy where everyone is a leader, all individuals have a role in keeping the plates spinning. Empowerment is fundamentally an individualized equation, or what I call hyper-personalized. What might make one employee engaged might turn off the next person – we, as leaders, must be able to read these turn-ons and turn-offs. There are many variables that can impact any one person’s engagement, and the mix is individually unique. You can’t just become a better plate spinner. You have to find ways to keep the plates spinning on their own.
Indiana Assessment Vision
Yesterday, we had our third legislative panel meeting studying alternatives to the ISTEP Program Test. This is part of our working toward the assessment plan under the Every Student Succeeds Act (ESSA) for Indiana. One of the things we worked on yesterday was the vision statement of the group. Using suggestions from panel members, the panel legislative staff came up with the following draft statement:
“Indiana looks to design an assessment system that is student-centered and provides meaningful and timely information to educators and parents on both a student’s on-grade proficiency level and growth toward Indiana’s College and Career Ready standards. The assessment needs to be viable, reliable, research-based, and meet the requirements of both state and federal law, while meeting the needs of all students across Indiana.”
Now, being the vision guru I am, I immediately realized it did not meet the 35 words or less rule of thumb. I did, however, quickly underline what I thought were the most important parts of the vision statement that our panel needed to do to meet the needs of our students, families, and schools (I have underlined above). Here are the points:
- student-centered
- meaningful
- timely
- information to educators and parents
- on-grade proficiency level and growth
I suggested we eliminate the last sentence, “The assessment needs to be viable, reliable, research-based, and meet the requirements of both state and federal law, while meeting the needs of all students across Indiana.” because I do not believe it is at all visionary to be valid, reliable, researched based and meeting the letter of the law. We have that obligation to Indiana and the federal government through ESSA. We don’t need a vision for that.
So, my proposed vision statement would be:
“Indiana looks to design an assessment system that is student-centered* and provides meaningful and timely information to educators and parents on both a student’s on-grade proficiency level and growth toward Indiana’s College and Career Ready standards.”
You will notice the * with student-centered. I believe we should have a definition for student-centered following the vision statement. For me, that definition could be:
*A Student-centered assessment system, which includes student performance, academic growth, and multiple measures, sets challenging items and tasks that are intended to encourage deep learning and create a sense of high expectations and mutual accountability.
Then, I believe it is even more important to develop a set of belief statements associated to this process. I took pieces from what individuals submitted as vision statements to make a list of possible belief statements. I really believe that many of what panel members submitted were belief statements, not vision statements. This was a good things because we should have belief statements guiding our work.
Here is the list I came up with:
- New assessment must be implemented with fidelity
- Timely results
- Empowers students, parents, educators, and administrators
- Includes college and career readiness metric
- Meets the needs of all students
- Cost effective
- Accurately assesses students’ learning and growth over time
- Takes less time away from instruction and learning
- Equity for all students in how they take the assessment (technology/modality)
So, put all together, here’s what my draft would look like:
“Indiana looks to design an assessment system that is student-centered* and provides meaningful and timely information to educators and parents on both a student’s on-grade proficiency level and growth toward Indiana’s College and Career Ready standards.”
*A Student-centered assessment system, which includes student performance, academic growth, and multiple measures, sets challenging items and tasks that are intended to encourage deep learning and create a sense of high expectations and mutual accountability.
Indiana’s new assessment system must:
- be implemented with fidelity.
- provide timely results.
- empower students, parents, educators, and administrators.
- include college and career readiness metric.
- meets the needs of all students.
- be cost effective.
- accurately assesses students’ learning and growth over time.
- take less time away from instruction and learning.
- provide equity for all students in how they take the assessment (technology/modality).
Because ESSA requires us to have a summative assessment in grades 3-8 and a high school component our conversation must shift from all the chatter about whether wanting to test or not or whether it is right to test. Really, that is irrelevant. What is important is that we make sure all of our stakeholders understand “why” assessment is happening and exactly how the data will be used. I believe we are on the right track to developing a vision and belief statements that can drive this work. I would love to hear feedback on additional belief statements or edits to make the belief statement suggestions better.
Leaders As Non-Conformists
This morning I just started reading the incredible book, Originals: How Non-Conformists Move the World by Adam Grant. As a card carrying non-conformist I am really taking in all the stories and research in this book. It also goes right along Lesson #6 in 52 Leadership Lessons: Timeless Stories For The Modern Leader by John Parker Stewart. This lesson titled “Hooks and Loops” was about George de Mestral. Ok… be honest, do you know who he is? Or, what he is famous for? I didn’t until I read this lesson.
George loved to hike, but hated coming back with burrs stuck all over his clothes. He decided one day to study the burrs under a microscope and discovered that they were made up of little hooks that would, well, hook the fabric of your clothes. He was struck by the idea that he could create a hook and loop fastener out of fabric. Long story short, everyone thought he was crazy and even ridiculed him about his idea. He finally found a French fabric maker to help him manufacture a prototype. His original prototype did not hold up to continual use, but then after more research and trial he learned he could treat nylon with infrared light and it would hold up under use. He then combined the words “velvet” and “crochet” to, yep you guessed it, name the product we all use today – Velcro®.
“The reasonable man adapts himself to the world; the unreasonable man persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.”
~ George Bernard Shaw
We are all faced with opportunities dressed up as problems or challenges. How we deal with those opportunities is up to us. I prefer to run toward those challenges and face them head on. Think about it – George de Mestral found a tremendous opportunity that literally changed the world in an annoyance during hiking.
“We are continuously faced with opportunities disguised as insolvable problems.”
~ John Parker Stewart
- What do our people need in order to resolve challenges?
- Who is the best qualified to help those we lead?
- What is our attitude toward new ideas that are non-conformist?
- What is our attitude when faced with opposition to our own ideas?
Letting Go Leadership
As an organization grows, evolves, and develops, it needs a leader who knows how to give autonomy to different stakeholders who can be leaders more effectively in all areas. In other words, it needs a leader who can let go of needing to push all decisions out and do it all. I believe most leaders have a hard time letting go is because they believe that they can do it better. I also believe that many leaders have a narcissistic fear that somehow they won’t get credit for the successes of the organization or it won’t be exactly like she envisioned it. Guess what? It probably won’t be. It will probably be better. If you want to read a little more about this fear thing, click here to take a look at a post entitled “The Fearless Leader” by a great teacher leader, Ann Semon.
The best leaders, however, learn how to do it – let go. In fact, they often learn to love doing it once they start bringing in people who are even better than they are in key areas–people who know more than they do, and from whom they can learn. When that happens, it can push organizations forward to a whole new level. This strategy in a sense “unlocks” the entire organization to continue evolving in a much faster and healthier way.
As part of letting-go, the best leaders learn to trust the people they’re bringing into the organization to become the future leaders. Leaders must be a part of building this trust by being actively involved in, and owning, the leadership development of those in the organization. Let me emphasize here – Development of the leadership pipeline is crucial here. This can only happen if you’re willing to give all in the organization ample control. Ask yourself these questions:
- “Do I really trust them to the point that I’ll let them make tough decisions?”
- “Do I trust them to learn?”
- “Do I trust them to grow?”
- “Do I trust them to experience their own failures?”
Can you answer yes to all these questions? If you can get to yes on all these it will be an incredibly powerful force for your organization. The culture you want to build is one that gives other leaders full autonomy without micromanagement. So let’s talk about this empowerment and autonomy…
I was fortunate to take a group of teachers and new principal to Harry and Izzy’s last night as a planning and team building. So, you know me, we don’t just talk about empowerment and intent based leadership, we practiced it. I wrote about what I like to do already this week in “Imagine A Place Where Everyone Is A Leader!” Click here to read the post. I literally would not let our group even look at the menu and told them we were going to empower our amazing waitress, Jen Becknell, to pick our meals for us. We gave her any boundaries, such as being pregnant, food allergies, et cetera. We even gave her permission to pick our drinks for us. Then, off Jenn went to put together one of the most incredible meals ever. I would love for Jenn to post a comment to this post as to what she chose and how she chose the dishes for us. Having done this now multiple times I am struck that I have never had a bad meal. We asked Jenn how she became so knowledgeable and she explained all the professional development Harry and Izzy’s had given her. Even things like going to their meat supplier in Chicago to understand the different types of aging processes in beef. This is a great example of Harry and Izzy’s giving Jenn the technical skill necessary to be fully empowered to be a great ambassador for the organization.
If you develop your leaders properly you will be able to trust the people who you hired to do their jobs with full autonomy, you may be surprised by how well it works out. Letting Go Leadership is nothing more than empowering your employees and teams to make their own decisions. As long as everyone has a shared vision and is committed to doing what’s best for the organization and those you serve, it can lead to bigger and better things. This certainly the environment I strive to create for every staff member in our school.
Imagine A Place Where Everyone Is A Leader!
Greatest Waitress Ever Jenn Becknell With David Marquet and I!
Earlier in the week I had the incredible honor of having dinner with my friend and leadership “idol” David Marquet. David is the author of Turn The Ship Around and developer of Intent Based Leadership™. He is making a cross country bike ride with a group and had a rest layover in Indianapolis, so it enabled us to get together. In a later post I will probably talk more about our great conversation and all the insight I gained from this great man, but for now I want to tell you about our dinner and the insights we gained.
David has a great thing he likes to do when at a restaurant – let the waitress pick his entrée’s. I knew this so I suggested we do this for our meal. I was hoping he would agree even though we were at my very favorite restaurant and Indianapolis icon Harry and Izzy’s. David agreed immediately and gave our waitress, Jenn Becknell, his intro that he is a control freak and that part of his treatment is to let the waitress pick his meal. I have to set you straight though; David is not a control freak and is the inventor of Intent Based Leadership™. He is anything but a control freak. Anyway, he gave the waitress his one boundary and I told her that I really didn’t have any boundaries except maybe not being the fondest of chicken.
Harry & Izzy’s Shrimp Cocktail!
At first Jenn looked at us a little funny and was a little taken aback, but quickly warmed to the idea. We could then very quickly tell that she was going to have fun with this. I was so impressed with David because when asked about a drink he even told Jenn to pick his wine. Now that is Intent Based Leadership™ at its best. We had truly empowered Jenn to serve us and put the best foot forward for Harry and Izzy’s for my friend who was from Florida and eating there for the first time. Long story short, it was the best and most enjoyable meal I have ever had. We had no idea what Jenn would be bringing us and each time she came out with something different it was incredible. Keep in mind we didn’t even look at the menu. We started with the signature Shrimp Cocktail, of course. I am going to ask Jenn to add a comment to this blog and tell you what she brought us out to eat. The point is, however, that as David and I walked back to my truck we both commented that there was no way we would have picked as great a meal as Jenn did. Particularly, we would not have picked the bread pudding dessert that just put us in heaven to end the meal.
So what does it mean to practice intent based leadership? I have included a slide here from David Marquet’s website that gives all the important points of intent based leadership, but I believe there are two that really apply here for both Jenn Becknell and Harry and Izzy’s. First of all it is obvious that Jenn has been empowered to: “Feel inspired, by pushing control and decision-making down the organization people take responsibility and have the authority to rise to the occasion, even during times of change.” Jenn certainly rose to the occasion and was a tremendous ambassador for Harry and Izzy’s. Thus providing David and I the time of our lives. This was such powerful evidence as to why intent based leadership works.
Furthermore, Harry and Izzy’s are modeling that, “the organization’s success should be on the shoulders of all people and not simply the top “leaders” of the organization.” It is clear that this top Indianapolis restaurant has empowered their entire staff to “make it so” for customers. I can tell you a large portion of Harry and Izzy’s success is due to the great staff! Harry and Izzy’s is about great food, but is even more about the experience. Do your people feel valued and proud of the work they are doing for your organization?
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