Byron's Babbles

It’s As Easy As ABCD

As I dive into the second half of Simple Truths of Leadership: 52 Ways To Be A Servant Leader and Build Trust, Making Common Sense Common Practice, Ken Blanchard and Randy Conley, I’m thinking about how trust is a word we use a lot without always thinking about how trust works and why it’s so important in our lives. It really is a bridge or social glue that allows us to be vulnerable and become comfortable with doing something differently, trying something new, or dealing with uncertainty. In Simple Truth #28, “Building Trust Is A Skill That Can Be Learned And Developed,”Randy told us that trust is about learning and using the right behaviors, and then becoming better at building trust with practice.

I’ve heard Brené Brown say that trust isn’t built in grand gestures, but in the small moments that people treat what is important to you with care. This goes right along with the ABCD Model introduced in Simple Truths of Leadership to foster and grow relationships and communities built on trust. Here is the model (p. 77):

  • Able: demonstrate competence
  • Believable: act with integrity
  • Connected: show care and concern for others
  • Dependable: honor commitments

All these skills/qualities contribute to the degree of trust people have for each other. All can be developed and honed. Trust is an ongoing and symbiotic relationship. We need to keep working to get better at our close bonds of trust.


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