Byron's Babbles

What Difference Has Been Made?

Yesterday afternoon I had the opportunity to have a discussion during a meeting about outcomes versus outputs. I made the comment that I believed in accountability based on outcomes. The person I was meeting with said he was glad I said outcomes versus saying outputs. If we get stuck just evaluating and making decisions based on outputs we are bound for mediocrity. Great organizations, including schools, are managing to outcomes. In education, I believe we need to lead schools according to outcomes.

What do I mean by this? Let’s use the example of graduation rate. Make no mistake, this is an important output, but it is just that – an output. If we change our thinking to outcomes we look at what students are actually doing (or could be doing) after graduation. To me, this enables us to understand how our schools are serving students and how their lives and circumstances are being changed.

An outcome is the level of performance or achievement that occurred because of the activity or services an organization or school provided. Outcome measures are a more appropriate indicator of effectiveness. Outcomes quantify performance and assess the success of the organization and the processes used. In the high school graduation rate example, some outcomes would be is the student employed, is the student in the military, or is the student attending some post secondary education. Graduation rate, an output, alone does not demonstrate how the life of the student had been impacted. Basically, without outcomes, there is no need for outputs.

Furthermore, outputs are the what. Outcomes are the difference made. In other words, outcomes are the why. Sometimes I worry there is a perception that it is too hard or impossible to measure outcomes and that stops us, as leaders, from collecting key outcomes data. We need to work toward thinking more about outcomes. In the case of schools this will enable us to tell the stories about our students, about who they are, what they want, and what they are achieving.

Finally, if we study outcomes we can answer the question: What difference has been made?

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