Byron's Babbles

Developing Leadership

Yesterday, on Day 443 of the Global Pandemic, I had the opportunity of a lifetime to do a live-stream discussion with Joseph Michelli, Ph.D. of The Michelli Experience. You can watch the video here in this post. I have literally read every one of Joseph’s books. His work has had a huge impact on me as a leader and an educator. I think back to how much The Zappos Experience, Leading The Starbucks Experience, The Starbucks Experience, and When Fish Fly impacted how I led while principal of a state takeover academy. The experience that we provided for our students, families, and teachers was directly impacted by that learning. This is actually what I call intersectional learning. The learning that takes place between different contexts, industries, cultures, or experiences. Neither Zappos, Starbucks, nor the Pikes Place Fish Market are in the business of K-12 education, but there is much to be learned from how they do business and the customer experience they provide. After the books I had be be in Seattle, Washington and I made sure I spent a day of the trip experiencing the original Starbucks and the Pikes Place Fish Market. My son, Heath, even had the experience of catching one of the flying fish (on the second try – and I have the video to prove it).

It was great to reflect on this today during my conversation with Joseph. He is truly living out his Legacy Statement: “I want to be remembered as someone who captured what was right in the world and shared it for the betterment of others.” All that he has so eloquently shared in well researched and documented ways over the years has made me a better person and enabled me to serve others in a much more effective and authentic way. Joseph has suggested that we should all create legacy statements. Here is mine: “Hopefully I’ll be remembered as a thoughtful leader who showed love for those I served by providing growth and development.” If you want to know more about this, read Where Were You Era.

In the couple of days leading up to this live-stream discussion I pulled blogs that I had done about Joseph and his work (there were many) and took some notes of things I wanted to have brought out in the discussion. Amazingly, many of these were things he asked about or wanted to discuss as well. That was pretty cool and felt very organic and authentic given that we had not talked or prepped anything together prior to the event. I loved what he pulled from my book, The Hand In The Back Of The Room: Connecting School Work To Real Life, “Education exists in the larger context of society. When society changes – so too must education if it is to remain viable.” This was from Part I: Why A Relevant and Real World Context Matters. In one of Joseph’s “Resilience ReCaps” in his latest book Stronger Through Adversity, he says, “Leadership action, in and out of a crisis, can be viewed as operating on three levels – generalized, customized, or personalized.” I believe you could switch out “education” for “leadership” and this statement remains very true. To be effective for our students we must be spending a great deal of time in customized and personalized. That’s where the learning becomes exciting and engaging for both the student and the teacher.

Joseph also taught us in Stronger Through Adversity that, “Love is a passionate approach to work and heartfelt care for the growth and development of those you serve” (p. 265). He said this after quoting Joe Duran, CEO and Founder of Personal Financial Management at Goldman Sachs, who said, “I hope people will say love was the driving force for everything we did. Ideally, they would feel we loved our people and our clients. They would sense that we loved waking up each morning to serve them” (p. 265) Love is something very powerful that we should be exercising with those we serve. Love makes it personal, and when something becomes personal it becomes important.

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