Byron's Babbles

Hearing Every Leader

Posted in Intent Based Leadership, Leadership, Radical Candor, Turn The Ship Around by Dr. Byron L. Ernest on February 28, 2020

Yesterday I blogged Arguing The Value Of Our Experiences Is Futile as the result of inspiration from rereading Kim Scott’s Radical Candor: Be A Kickass Boss Without Losing Your Humility. Today’s post is a result of more notes taken while reading. The phrase “listen, challenge, commit” really stuck with me for further reflection.

We need to listen to understand. We need to challenge with respect. We need to then commit ourselves to the decision and the team. If you think about, if we could always get these three things right we would have happy and engaged employees and teammates. Not to mention be successful at carrying out our missions.

“Most people do not listen with the intent to understand; they listen with the intent to reply.” ~ Stephen R. Covey

We need to listen without agreeing, disagreeing, or interrupting. Just listen intently to understand. When a culture of being able to challenge is developed, the team will always grow. This will create trust and cohesion. We need to explain objections clearly and succinctly. The challenge is about us getting it right; not about someone being right.

If everyone has fully been heard for understanding and differences sorted out, then a commitment can be reached. Everyone has been heard and understood. The important thing here is for everyone to have their voice heard and be valued.

I hear leaders talk about lack of ownership or buy-in. I’m always amazed when I hear “we now need to go get buy-in.” If you are saying that, you have already lost. Team members will be committed when their voices are heard and their ideas used. I’m also amazed at how leaders think they know better than the people closest to the day to day execution. This is what my good friend David Marquet calls “leader-leader” or “intent-based” leadership as opposed to “leader-follower” in his great book Turn The Ship Around: A True Story Of Turning Followers Into Leaders. Marquet argues that decisions need to be made where the data is created. He believes, as do I, everyone is a leader. This is why teacher led schools are so important and why I am so committed to developing teacher leaders.

If this enthuses you, you need to get his latest great book, Leadership Is Language: The Hidden Power Of What You Say And What You Don’t. Bottom line: decisions must be made where they will be executed.

I have blogged about Marquet’s work before in Everyone Is A Leader and Imagine A Place Where Everyone Is A Leader. I so respect David as a friend and great leader who has, like Kim Scott, actually practiced what what what he teaches. I consider the three books referred to in this post as must reads for everyone – since everyone is a leader. In Scott’s book she challenges using the word leadership because we say things like “leadership teams” which gives the appearance that others somehow aren’t leaders or haven’t “arrived” yet as leaders. But, if we go with everyone is a leader, we probably take care of this.

We must involve all team members in decisions, listen to each other, challenge, and then commit. If we believe everyone is a leader, then we need to let every leader be heard. This makes everyone mutually accountable. No more worrying about buy in.

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