Great Leaders Help You Through It
I love 801 Chophouse in Omaha, Nebraska. Me, my son, and one of his fraternity brothers travelled to the NCAA Men’s College Baseball World Series this weekend to watch Murray State play. We had an incredible time and I wanted to take them to my favorite place when I am in Omaha – 801 Chophouse. I really appreciate that they have explicitly identified the sign of their commitment on their website. Here it is:
THE SIGN OF COMMITMENT: A meal isn’t merely a collection of ingredients on a plate; it’s an experience encompassing every detail and element that goes into it. Our unrelenting commitment to the craft means delivering the best food, in the best atmosphere served by the best people in the industry. As we proudly say; “Only the best, of the best, of the best for you and your guests.”
801 Chop House focuses on providing exceptional quality, personalized service, and creating a warm, inviting atmosphere for guests. These core values play a significant role in positively overwhelming customers by exceeding their expectations and making them feel truly valued. The combination of high standards and heartfelt hospitality creates memorable experiences that leave customers feeling delighted and eager to return.
After our awesome server had explained all the great menu items and me saying that I was a bit overwhelmed, she said, “I’m here to overwhelm you and then help you through it.” The server’s candid approach was to normalize challenges and recognize that feeling overwhelmed is normal and manageable. This reminded me that as leaders we need to normalize difficulties rather than shy away from them. This fosters a culture where concerns can be openly discussed and worked through as a community.
Our server was providing supportive guidance by offering to help navigate complex situations demonstrates leadership that values guidance and mentorship. Leaders should aim to be the “support system” for their teams and clients, helping them through hurdles. The server’s words highlight the importance of authentic, empathetic, and supportive communication—key qualities that leaders in professional service firms should embody to foster trust, resilience, and client satisfaction.
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