I Want Everyone To Know My Name!

We all know that knowing someone’s name and using it during interactions can create a more personalized and positive customer experience. This was also very important to me when I was teaching. Anyone who I have worked with as a facilitator will tell you that I take great pains to make sure I know names and most importantly pronounce them correctly. Pronouncing names correctly is a huge show of respect.

Knowing a person’s name shows that you are paying attention and acknowledging them as an individual, making them feel valued and appreciated. Using someone’s name can also help build rapport and establish a connection, leading to better communication and ultimately a stronger relationship.

I had this modeled for me perfectly this morning by my driver from Oxford to London Heathrow International Airport. We had a lively discussion on the one hour drive and it made me feel so engaged and valued as he continued to use my name. I was so engaged that I had him pronounce his name for me so I could reciprocate in kind. I have always been impressed with everything about Blacklane chauffeur service and always use them, when they are available where I am traveling. In my University of Oxford studies on professional service firms we discuss the customer experience at length and how important the human element is. Blacklane gets this and walks the walk.

As I write this I am reminded of the Cheers theme song (Where Everybody Knows Your Name):

Making your way in the world today takes everything you’ve got.
Taking a break from all your worries, sure would help a lot.
Wouldn’t you like to get away?
Sometimes you want to go

Where everybody knows your name, and they’re always glad you came.
You wanna be where you can see,
our troubles are all the same
You wanna be where everybody knows your name.

You wanna go where people know,
people are all the same,
You wanna go where everybody knows your name.

Making our way in today’s world does take a lot. I’m glad that Mubashir Hussain took the time to know my name. He enabled a sense of belonging during our short trip together. Is knowing and using names a key part of your customer experience?

Byron's Babbles